AV PMO Manager

About the role

The AV PMO Manager will lead complex audiovisual, unified communications, and videoconferencing projects from post-sales through closeout while mentoring the AV Project Management team. This role serves as the primary client contact, drives on-time/on-budget delivery, and strengthens operational consistency and team performance. This role directly drives customer satisfaction, project profitability, team growth, and operational excellence across the AV integration business.

Responsibilities

• Project Delivery
  • Plan, execute, and close audiovisual, UC, and video conferencing projects (scope, schedule, staffing, budget, risk)
  • Coordinate sales, engineering, procurement, field teams, subcontractors, manufacturers, and clients
  • Oversee installation, configuration, commissioning, testing, and acceptance
  • Manage budgets, labor, change orders, invoicing, and financial performance; deliver on time and under budget
  • Maintain accurate documentation and drive resource utilization goals
  • Complete closeout (punch lists, documentation, financial reconciliation, lessons learned)
• Client Management
  • Act as primary client contact; communicate status, risks, and milestones
  • Build long-term relationships and resolve issues to protect customer satisfaction
  • Support recovery plans for at-risk projects
• Team Leadership
  • Mentor, coach, and develop Project Managers; support recruiting, onboarding, and training
  • Balance workloads, provide performance feedback, and conduct evaluations
  • Maintain accurate forecasts for self and direct reports
  • Foster accountability, collaboration, and high performance
• Operational Excellence
  • Improve and document Project Management SOPs and cross-functional workflows
  • Drive continuous improvement in consistency, profitability, and execution quality
  • Ensure timely financial forecasting, weekly time approval, and adherence to company methodology
  • Support portfolio-level visibility into successes, risks, and improvement opportunities

Qualifications

• Required Experience
  • 5+ years audiovisual project management experience managing multiple concurrent integration projects
  • Leadership, mentoring, or supervisory experience preferred
  • Strong knowledge of commercial AV integration and installation practices
• Required Skills
  • Leadership and team development
  • Organization, prioritization, and time management
  • Written/verbal communication and customer service
  • Financial/budget management
  • Problem-solving, decision-making, negotiation, and conflict resolution
  • Attention to detail and ability to work under pressure
  • Proficiency with project management tools and Microsoft Office
• Technical Knowledge
  • Working knowledge of commercial AV systems, UC platforms (Teams Rooms, Zoom Rooms, Webex), DSP, control systems, video conferencing, network infrastructure for AV, display and audio systems, AV-over-IP, structured cabling, and construction documentation/scheduling
• Required Certifications
  • CTS
  • OSHA 10
• Preferred Certifications
  • CTS-I, PMP, and manufacturer certifications (Crestron, Q-SYS, Extron, Biamp, Logitech, Neat, etc.)
• Leadership Competencies
  • Servant leadership, accountability, integrity, emotional intelligence, strategic thinking, adaptability, continuous improvement mindset, and strong coaching ability

Success Measures

• Project profitability/gross margin and budget adherence
• On-time delivery and schedule compliance
• Customer satisfaction scores
• Team utilization, development, and retention
• Timely financial closeout and reduction in escalations/rework
• Operational process improvements

Physical Requirements

• Visit construction sites and customer locations; occasional lifting up to 40 lbs.
• Climb ladders and operate aerial lifts as needed; travel to project sites required