AV Operations Specialist
May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by innovative Multi-Policy Decision Making (MPDM) technology. Our vehicles provide value to communities, bridge public transit gaps, and move people safely and efficiently. Since our founding in 2017, we’ve given more than 500,000 autonomous rides globally.
About the role
As an Autonomous Vehicle (AV) Operations Specialist, you will work independently and alongside teammates to ensure a safe and positive experience for riders, Autonomous Vehicle Operators (AVOs), and customers by coordinating daily logistics and supporting our autonomous vehicles during operations. You will report directly to the Site Operations Manager and play a vital role in exceeding customer satisfaction expectations.
Responsibilities
- Monitor and support autonomous vehicles in real time during operations
- Ensure operations during each shift follow rigorous safety guidelines
- Follow daily protocols and track site performance metrics to systematically improve outcomes
- Address technical problems and coordinate with engineering teams for timely resolutions
- Train and develop autonomous vehicle operators through team huddles, video review, or ride-alongs
- Monitor vehicle health using company tools and log real-time feedback on autonomy performance for engineers
- Maintain accurate records of vehicle operations and performance
- Investigate and complete accident reports, incident escalations, and customer complaints
- Interact with the public as an ambassador for May Mobility’s technology
- Test software changes with a focus on safety and communicate clear feedback
- Travel to other sites for coverage and support as needed
- Perform other duties as assigned
Requirements
- Strong technical aptitude and ability to learn new software and processes
- Data collection and organization skills
- Ability to communicate effectively and coach by example
- Strong written and verbal communication skills with strict attention to detail
- High comfort level making judgment calls in ambiguous situations
- Understanding of best practices for top-notch customer service
- Ability to work effectively with team members at all levels
- Proficiency with a laptop and Google Suite applications (Gmail, Sheets, Docs, etc.)
Qualifications
- Required:
- Eagerness to take on a first-time people management role and grow as a leader
- Experience driving continuous improvement in a fast-adapting, customer-focused environment
- Previous experience working at a technology-focused company
- Experience with Google Suite applications (Gmail, Sheets, Docs, etc.)
- Valid U.S. Driver’s License
- Desirable:
- Experience as a leader in a fast-adapting, customer-focused environment
- Associate’s degree or higher in Business, Technical Operations, or related field
- Prior experience in operations, logistics, or fleet management
Physical Requirements
- Must be able to remain in a stationary position 50% or more of the time
- Ability to move and change positions frequently
- Prolonged computer use
- Flexibility to work weekends and adjust schedule to align with site operating hours, including early mornings, evenings, and holidays
- Ability to lift up to 50 lbs
- Ability to stand for prolonged periods and climb ladders (infrequent)
- Ability to work outdoors in varying temperatures and weather conditions
- Expected travel: 0%-10%
Benefits
- Comprehensive healthcare suite (medical, dental, vision, life, and disability plans); domestic partners eligible after one year of cohabitation
- Health Savings and Flexible Spending Accounts (healthcare and dependent care)
- Immediately vested employer safe harbor 401(k) match
- Generous paid parental leave with phased return-to-work support
- Flexible vacation policy in addition to paid company holidays
- Total Wellness Program providing resources for overall wellbeing
Pay
$50,000—$55,000 USD per year