AV Operations Specialist

About the role

As an Autonomous Vehicle (AV) Operations Specialist, you will work independently and alongside your teammates to ensure a safe and positive experience for our riders, Autonomous Vehicle Operators (AVOs), and customers by coordinating daily logistics as well as supporting our Autonomous Vehicles during operations. You will report directly to the Site Operations Manager and will be vital in ensuring May Mobility exceeds expectations for customer satisfaction.

Responsibilities

• Monitor and support autonomous vehicles in real time during operations
• Ensure that operations during each shift follow rigorous safety guidelines
• Follow daily protocols and track site performance metrics to systematically improve outcomes
• Address technical problems and coordinate with engineering teams for timely resolutions
• Train and help develop autonomous vehicle operators by conducting team huddles and coaching through video review or ride-alongs
• Monitor health of vehicles at all times using company tools for observation
• Log real time feedback regarding autonomy performance to be sent to engineers
• Maintain accurate records of vehicle operations and performance
• Investigate and complete accident reports, incident escalations, and customer complaints
• Interact with the public as an ambassador for May Mobility’s technology
• Test software changes with focus on safety and communicate clear feedback
• May travel to other sites for coverage and support as needed
• Other duties as assigned

Skills

• Strong technical aptitude and ability to learn new software and processes
• Data collection and organization
• Ability to communicate effectively
• Ability to coach and lead by example
• Strong written and verbal communication skills across multiple platforms; strict attention to detail in every situation
• High comfort level with making judgment calls in ambiguous situations
• Understanding of best practices when it comes to top-notch customer service
• Ability to work effectively with team members at all levels of the organization
• Proficiency with a laptop and Google suite applications (Gmail, sheets, docs, etc.)

Qualifications

• Eager to take on a first-time people management role and grow as a confident, inspiring leader
• Experience taking leadership of processes and driving continuous improvement in a fast-adapting and customer-focused environment
• Previous experience working at a technology-focused company
• Experience working in Google Suite Application (Gmail, sheets, docs, etc.)
• Valid U.S. Driver's License

Desirable qualifications:

• Experience as a leader in a fast-adapting and customer-focused environment
• Associates degree or higher in Business, Technical Operations, or related area
• Prior experience in operations or logistics or Fleet Management

Physical Requirements

• Must be able to remain in a stationary position 50% or more of the time
• Must be able to move and/or change positions often when needed
• Prolonged computer use
• Flexibility to work weekends and adjust schedule to align with site operating hours and project needs, including early mornings, evenings, and holidays as required
• Ability to lift up to 50 lbs
• Ability to stand for prolonged periods of time and climb ladders (infrequent)
• Ability to work outdoors in varying temperatures and weather conditions
• Expected Travel: 0%-10%

Benefits

• Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate.
• Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available
• Rich retirement benefits, including an immediately vested employer safe harbor match
• Generous paid parental leave as well as a phased return to work
• Flexible vacation policy in addition to paid company holidays
• Total Wellness Program providing numerous resources for overall wellbeing

Pay

Salary Range $50,000—$55,000 USD