AV Field Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together AV Field Engineer position with New Era Technology offers you the following: Full BenefitsMedicalDentalVision401K match7 company holidays + generous PTO At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future. SUMMARY: The AV Field Engineer work with the Engineering team to install, commission, and complete AV and multimedia systems in accordance with New Era Technology standards. The role spans fabrication, installation, control and DSP configuration, and large-venue audio tuning. PRIMARY DUTIES: The AV Field Engineer is responsible for, but not limited to, the following: Engineering and Documentation Participate in engineering discussions and drawing reviewsRead, mark up, and follow project and consultant documentationSupport Project Managers and Engineers on project-specific technical requirementsDocument equipment data (e.g., serial numbers, MAC addresses, IP addresses) and maintain inventory control and chain of custodyProvide detailed daily reports of work completed and open punch-list items Fabrication and Installation Fabricate and stage AV systems in the field and in-house as neededPerform quality control on systems installed by others (e.g., subcontractors) Commissioning, Programming, and Tuning Configure, load, test, and troubleshoot control system programmingCoordinate with in-house or subcontracted programmersWrite, modify, load, test, and troubleshoot DSP files in support of system commissioning and audio optimizationTune professional audio systems for large venues, including stadium bowls, arenas, and auditoriums, including setting delay, gain structure, signal routing, equalization, and related system parametersTroubleshoot and repair newly installed and existing custom AV systems Project and Client Support Support multiple concurrent projects; review project requirements and schedule remote and onsite time to meet project deadlinesTrain clients on the use of AV systemsEscalate customer service issues to management and support their resolutionMaintain a professional appearance and conduct, and comply with company policies and procedures EXPERIENCE: Minimum of four years of AV experience, with demonstrated proficiency meeting New Era Technology's Field Engineer standardDemonstrated experience tuning large-venue professional audio systems, including loudspeaker system alignment and acoustic measurementClient- and service-focused mindset, with strong listening skills and the ability to understand customer issuesUnderstanding of how audiovisual systems are designed and installedUnderstanding of how audiovisual systems function and how to diagnose and resolve problems within themProficiency with AV platforms (e.g., AMX, Extron, Crestron, Poly, Cisco, QSC, Biamp)Solid soldering skillsStrong organizational skills and the ability to manage multiple priorities under schedule pressureDiscretion and good judgment with regard to sensitive or confidential informationAV networking experience, including configuration, troubleshooting, and coordination of networked audiovisual systems preferredExperience installing, configuring, and commissioning IPTV systems preferred REQUIRED EDUCATION / CERTIFICATIONS: High school diploma or equivalent.CTS or CTS-I certification or be able to obtain within first 90 daysValid driver's license and clean driving recordOSHA 10 or OSHA 30 certification preferred. LANGUAGE SKILLS: Ability to read, understand, and interpret job-related documents, instructions, policies, and communications in English. Ability to communicate effectively in English, both verbally and in writing, with employees, customers, vendors, and other business partners, as applicable to the position. PHYSICAL DEMANDS: Ability to drive a company vehicle to client sitesAbility to stoop, kneel, bend at the waist, and reach on a daily basisAbility to safely use hand and power tools, ladders, scaffolding, and lifts, including work at heightsAbility to lift and carry up to 50 poundsRegularly use hands and fingers to handle, control, or feel objectsRegularly see details of objects that are less than a few feet awayRegularly speak clearly so listeners can understand, and understand the speech of others WORK ENVIRONMENT: In office / remote and traveling to client locations. EXPECTED HOURS OF WORK: This position generally operates during normal business hours; however, specific start and end times may vary based on business needs, workload, and job responsibilities. Occasional work outside of normal business hours may be required. TRAVEL: Up to 20% domestic travel, including overnight stays. New Era Technology, LLC., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions"). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/ We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .