AV Engineer

About the Team

The AV Engineering team designs, builds, and maintains the audio-visual systems that power collaboration across Zillow's offices and events. As Zillow continues to grow as a distributed company, reliable in-person and hybrid experiences remain an important part of how teams work together. This team partners closely with Workplace and workplace technology partners to make those experiences smooth, dependable, and easy for employees and guests to navigate.

About the Role

The A/V Engineering team consists of 2 engineers, working alongside the A/V Implementation Manager, reporting to the Senior Manager or Workplace Experience. As an AV Engineer on the Zillow AV team, you will install, commission, and maintain the audio-visual systems that power Zillow's conference rooms, event spaces, and executive environments, primarily in Zillow's Seattle office. You'll bring deep hands-on expertise in Q-SYS and AV networking, own the configuration and reliability of AV systems, and provide break/fix support that keeps our spaces running.

Responsibilities

• Install, configure, commission, and test AV systems and equipment based on design documentation, drawings, and bills of materials.
• Program, configure, and maintain Q-SYS systems, including custom scripting in Lua and working with JSON for control, automation, and integrations.
• Deploy and troubleshoot AV-over-IP transports (Dante, AES67, Q-LAN) and the underlying network configuration that supports them, including QoS and multicast.
• Provide break/fix support for existing AV systems, diagnosing, resolving, and restoring service on conference room and event technology.
• Provide on-site AV support for live and hybrid events and productions, including setup, operation, real-time troubleshooting, and teardown.
• Assist with production of virtual All-Hands Zoom events.
• Support and troubleshoot Zoom and Zoom Rooms and related collaboration platforms.
• Maintain accurate AV documentation, including as-built drawings, configurations, and standard operating procedures.
• Partner with the Senior AV Engineer and AV Implementation Manager to uphold AV standards and continuously improve system reliability.
• Partner with Workplace teammates to understand employee needs and usage patterns for hybrid event and room setups.
• Provide backup coverage for our AV Event Technician for onsite, hybrid and remote live events.

Requirements

• 3+ years of hands-on experience in AV installation, engineering, and support, ideally in a corporate or enterprise environment.
• Q-SYS experience, including Q-SYS Designer, control programming, and scripting with Lua and JSON.
• Strong proficiency in AV networking, including AV-over-IP transport protocols such as Dante, AES67, and Q-LAN, and the network configuration that supports them (QoS, multicast, VLANs), backed by a solid understanding of general IP