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Jobs · Information Technology · Massachusetts

AV/Desktop Support Specialist

TEKsystems · Cambridge, MA · 1 mo ago
On-siteInformation Technology$35–$45/hrContract

Position Summary

We are seeking an AV/Desktop Support Technician to provide onsite technical support for end users in a primarily Windows-based environment. This role will be responsible for troubleshooting desktop hardware and software issues, supporting conference room technology, and ensuring seamless meeting experiences for employees and leadership teams. The ideal candidate will have strong customer service skills, hands-on desktop support experience, and a solid understanding of audiovisual technologies.

Responsibilities

Desktop Support

  • Provide Tier 1 and Tier 2 support for Windows 10/11 desktops, laptops, docking stations, printers, and mobile devices.
  • Troubleshoot hardware, software, and peripheral issues in a timely manner.
  • Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and PowerPoint.
  • Assist with account administration tasks within Active Directory, including password resets and user account management.
  • Image, deploy, configure, and replace desktop and laptop hardware.
  • Document incidents, service requests, and resolutions within the IT ticketing system.
  • Perform user onboarding and offboarding activities, including equipment setup and deployment.
  • Manage hardware inventory and maintain accurate asset records.

Audio Visual Support

  • Provide onsite support for conference rooms, executive meetings, training events, and corporate presentations.
  • Troubleshoot and maintain AV equipment including: Microsoft Teams Rooms, conference room systems, projectors and displays, video conferencing equipment, audio processors, speakers, and microphones, and wireless presentation technologies.
  • Ensure meeting rooms are operational and ready for scheduled events.
  • Respond quickly to meeting escalations and live event support requests.
  • Perform routine testing, maintenance, and firmware updates on AV equipment.
  • Coordinate with vendors on AV installations, upgrades, and repairs.
  • Train end users on conference room technology and collaboration tools.

Required Qualifications

  • 2+ years of Desktop Support and/or AV Support experience.
  • Experience supporting Windows 10/11 environments.
  • Strong troubleshooting skills for desktop hardware, software, and peripherals.
  • Experience supporting Microsoft 365 and Microsoft Teams.
  • Familiarity with Active Directory and user administration.
  • Hands-on experience with video conferencing and conference room technology.
  • Strong customer service and communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

  • Experience supporting Microsoft Teams Rooms.
  • Familiarity with ServiceNow or other ITSM platforms.
  • Knowledge of AV control systems such as Crestron, Extron, or AMX.
  • Experience with audio mixers, DSPs, and presentation systems.
  • CompTIA A+, Network+, or related certifications.
  • AVIXA CTS certification preferred.

Technical Environment

  • Windows 10/11
  • Microsoft 365
  • Microsoft Teams
  • Active Directory
  • ServiceNow (or similar ticketing system)
  • Teams Rooms
  • Crestron / Extron AV Systems
  • Video Conferencing Technologies
  • Dell, HP, and Lenovo Hardware

Desired Soft Skills

  • Excellent customer service mindset
  • Strong verbal and written communication skills
  • Attention to detail
  • Ability to work independently and collaboratively
  • Professional demeanor when supporting executives and high-visibility meetings
  • Strong problem-solving and troubleshooting abilities

Job Type & Location

This is a Contract to Hire position based out of Cambridge, MA.

Pay

The pay range for this position is $35.00 - $45.00/hr.

Benefits

If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type

This is a fully onsite position in Cambridge, MA.

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