Autonomous Vehicle Support Specialist - (Spanish)

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. With a People First culture, TaskUs has expanded its workforce to approximately 60,000 employees globally across twenty-three locations in twelve countries.

About the role

Provide real-time guidance and support to autonomous vehicles (AVs) in complex driving scenarios. As a fleet response team member, you will assist autonomous vehicles in real time across multiple geographical locations, including Los Angeles, CA; San Francisco, CA; Phoenix, AZ; Austin, TX; and additional future sites.

Responsibilities

• Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.
• Collaborate with AVs to optimize driving paths, considering factors like lane closures and traffic conditions.
• Monitor AV behavior and intervene when necessary to prioritize safety and avoid potential hazards.
• Maintain effective communication with AVs to ensure seamless cooperation and timely responses.
• Adapt to dynamic road conditions and rapidly address unexpected challenges.
• Contribute to the improvement of AV technology by analyzing past performance and identifying opportunities for optimization.
• Ensure adherence to all relevant safety regulations and certifications.

Requirements

• Strong focus on safety and attention to detail.
• Excellent problem-solving and decision-making skills.
• Ability to work effectively in a fast-paced, ever-changing environment.
• Strong customer service, de-escalation, communication, and interpersonal skills with 2 years of experience.
• B2 level Spanish proficiency (speaking, reading, writing, listening).
• At least 3 years of driving experience on public roads.
• Adaptability to new technologies and processes.
• Ability to self-correct and learn from previous mistakes.
• Ability to maintain safety compliance certifications.
• Ability to stay focused and seated for multiple hours at a time.
• Ability to multitask in dynamic situations.
• Schedule flexibility to support a 24/7 operation, including holidays.
• Valid driver’s license with three years of driving experience and a clean driving record.
• Ability to pass background, drug, and employment checks.

Benefits

• Be part of a pioneering team shaping the future of transportation.
• Contribute to enhancing safety and efficiency on the roads.
• Work in a collaborative and supportive environment.
• Competitive holiday pay.
• Vacation time and sick time.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off including vacation, sick leave, and holidays.