AutoNation Acura North Orlando - Sales Associate Ecomm/Phone (On-site)

About the role

The e-Commerce Sales Associate interacts with hundreds of customers—online, over the phone, and in person—to help guide their vehicle purchase in our no-haggle sales environment. You will respond to leads promptly, answer questions, provide information, and guide customers effectively from initial contact to an in-store experience while delivering an exceptional customer experience.

With your outstanding communication and listening skills, you’ll help customers select their perfect vehicle, negotiate terms to meet their lifestyles and budgets, and close deals. You’ll also follow up to ensure satisfaction and transition customers to the Service department to support their ownership experience.

Responsibilities

• Respond to customer leads in a timely manner via phone, email, and in-person interactions.
• Provide detailed vehicle information and guide customers through the purchase process.
• Help customers select vehicles that fit their needs and negotiate terms to meet their expectations.
• Close sales deals while ensuring a seamless and positive customer experience.
• Follow up with customers post-purchase to ensure satisfaction and drive loyalty.
• Transition customers to the Service department to support their long-term ownership experience.
• Set and achieve targeted sales goals.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Prior sales experience, preferably in retail.
• Strong communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers consistently.
• Experience and comfort working with technology.
• Valid in-state driver’s license and a safe driving record.

Benefits

• Competitive compensation and 401k matching.
• Health, dental, and vision insurance plans, including maternity benefits.
• Work-life balance initiatives.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to YouDecide, a platform offering discounts from top providers and retailers.
• Opportunities for career growth into finance, management, and beyond.

About AutoNation

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions to empower customers in making the best decisions for their needs. With a nationwide network of dealerships, we provide a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services.

Through our DRVPNK initiative, we’ve raised over $40 million for cancer-related causes, partnering with cancer charities nationwide to make a positive difference in our communities. We are committed to fostering a diverse, equitable, and inclusive workplace where all associates are respected and valued for their unique contributions.