Automotive Warranty Clerk - Clay, NY

Responsibilities

• Ensure timely processing of warranty claims for every dealership.
• Perform warranty coding and assist Service department team members when needed.
• Examine warranty documentation to confirm it includes necessary notes, images, and authorizations.
• Confirm all warranty repair order requirements and criteria are met.
• Use the designated accounting schedule to reconcile warranty receivables with received payments.
• Monitor unpaid claims and conduct necessary follow-ups.
• Handle claim rejections by resubmitting them immediately or filing appeals; process authorized write-offs for final rejections.
• Organize and store service records according to guidelines.
• Stay current on manufacturer bulletins and recall notices.
• Share important updates with relevant departments.
• Conduct routine meetings with Service Managers and Advisors to check open repairs and maintain compliance.
• Support Parts and Service personnel by providing training on documentation and warranty protocols.
• Maintain required certifications and complete ongoing manufacturer training.
• Execute clerical tasks as requested by the Controller or Warranty Manager.
• Provide backup for other members of the warranty team when required.
• Visit various locations to support warranty operations as needed.
• Travel is conducted during paid hours using a provided company vehicle.
• Other duties may be assigned as needed.

Requirements

• Maintain a process-oriented approach with keen attention to detail and an initiative to complete tasks.
• Excellent verbal and written communication skills.
• Possess strong conflict resolution abilities.
• Demonstrate effective problem-solving skills.
• Have excellent computer skills.
• Approach tasks with an empathetic and patient personality.
• Able to work and research problems independently while also working well across multiple teams.
• Must be at least 18 years of age and have a valid Driver’s License.

Preferred

• Previous warranty or administrative experience.
• Previous automotive industry experience.