Automotive Tire and Service Advisor - Syracuse, NY

About the role

The Automotive Tire & Service Advisor position at Goodyear involves driving sales and profitability for the store location by selling tires and recommended automotive services. Responsibilities include building guest relationships, ensuring guest satisfaction, communicating product benefits and features, taking responsibility for guest interactions, contributing to promotional activities, effectively communicating warranties and promotions, utilizing tools to make recommendations, assisting the Service Manager, maintaining a clean and safe work area, and performing manual tasks.

Responsibilities

• Drive sales and profitability for the store location by selling tires and recommended automotive services by communicating benefits and product features appropriately
• Build guest relationships and ensure guest satisfaction through understanding their needs
• Communicate all advertising and promotion of products and services
• Take responsibility for guest interactions from the initial experience through completed service including checking in, scheduling appointment, accurately estimating time requirements, and checking out
• Contribute to promotional merchandising and special events
• Effectively communicate all warranties, promotions, and advertisements to guests
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Aid the Service Manager in communicating information about guest vehicles, as needed
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting

Requirements

• Previous Automotive Guest Service experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position

Qualifications

• High School Diploma or GED preferred
• Previous tire sales experience preferred
• Previous automotive service sales experience preferred

Skills

Strong work ethic; independently motivated to produce results with limited influence from others, hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics such as responsibility, dependability, conscientiousness, communication, and teamwork, ability to review, analyze, and interpret information, identify problems, and make decisions, ability to read, understand, and follow procedures and guidelines, commitment to following established safety policies and procedures

Benefits

Comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations, tire discounts, and other perks. Additional benefits may vary depending on location.

Pay

The pay range for this position is $17.00 - $24.00/hr; however, base pay offered may vary depending on factors such as job-related knowledge, skills, experience, and market location.

Schedule

Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays.