Automotive Tire and Service Advisor - Atlanta, GA

General Description

As an Automotive Tire & Service Advisor, you will gain hands-on experience in one of Goodyear's Auto Service centers by making meaningful connections with guests, while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team environment.

Responsibilities

• Drive sales and profitability for the store location by selling tires and recommended automotive services by communicating benefits and product features appropriately
• Build guest relationships and ensure guest satisfaction through understanding their needs
• Communicate all advertising and promotion of products and services
• Take responsibility for guest interactions from the initial experience through completed service including checking in, scheduling appointment, accurately estimating time requirements, and checking out
• Contribute to promotional merchandising and special events
• Effectively communicate all warranties, promotions, and advertisements to guests
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Aid Service Manager in communicating information about guest vehicles, as needed
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting

Basic Qualifications

• Previous Automotive Guest Service experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• High School Diploma or GED
• Previous tire sales experience
• Previous automotive service sales experience

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
• Commitment to following established safety policies and procedures

Benefits

We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations.

Pay

Competitive base pay

Schedule

Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays

Qualifications

Previous Automotive Guest Service experience
Valid driver's license
Must be at least 18 years of age
No relocation is being offered for this position
Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Skills

Hands-on experience in one of Goodyear's Auto Service centers
Making meaningful connections with guests
Delivering outstanding service
Building guest relationships and ensuring guest satisfaction
Communicating benefits and product features appropriately
Understanding guest needs
Communicating advertising and promotion of products and services
Taking responsibility for guest interactions
Contributing to promotional merchandising and special events
Effectively communicating warranties, promotions, and advertisements to guests
Utilizing tools to make recommendations to guests based on manufacturing guidelines
Aiding Service Manager in communicating information about guest vehicles

Benefits

We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations.

Pay

Competitive base pay

Schedule

Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays

Qualifications

Previous Automotive Guest Service experience
Valid driver's license
Must be at least 18 years of age
No relocation is being offered for this position
Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Skills

Hands-on experience in one of Goodyear's Auto Service centers
Making meaningful connections with guests
Delivering outstanding service
Building guest relationships and ensuring guest satisfaction
Communicating benefits and product features appropriately
Understanding guest needs
Communicating advertising and promotion of products and services
Taking responsibility for guest interactions
Contributing to promotional merchandising and special events
Effectively communicating warranties, promotions, and advertisements to guests
Utilizing tools to make recommendations to guests based on manufacturing guidelines
Aiding Service Manager in communicating information about guest vehicles

Benefits

We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations.

Pay

Competitive base pay

Schedule

Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays

Qualifications

Previous Automotive Guest Service experience
Valid driver's license
Must be at least 18 years of age
No relocation is being offered for this position
Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Skills

Hands-on experience in one of Goodyear's Auto Service centers
Making meaningful connections with guests
Delivering outstanding service
Building guest relationships and ensuring guest satisfaction
Communicating benefits and product features appropriately
Understanding guest needs
Communicating advertising and promotion of products and services
Taking responsibility for guest interactions
Contributing to promotional merchandising and special events
Effectively communicating warranties, promotions, and advertisements to guests
Utilizing tools to make recommendations to guests based on manufacturing guidelines
Aiding Service Manager in communicating information about guest vehicles

Benefits

We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations.

Pay

Competitive base pay

Schedule

Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays

Qualifications

Previous Automotive Guest Service experience
Valid driver's license
Must be at least 18 years of age
No relocation is being offered for this position
Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Skills

Hands-on experience in one of Goodyear's Auto Service centers
Making meaningful connections with guests
Delivering outstanding service
Building guest relationships and ensuring guest satisfaction
Communicating benefits and product features appropriately
Understanding guest needs
Communicating advertising and promotion of products and services
Taking responsibility for guest interactions
Contributing to promotional merchandising and special events
Effectively communicating warranties, promotions, and advertisements to guests
Utilizing tools to make recommendations to guests based on manufacturing guidelines
Aiding Service Manager in communicating information about guest vehicles

Benefits

We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations.

Pay

Competitive base pay

Schedule

Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays

Qualifications

Previous Automotive Guest Service experience
Valid driver's license
Must be at least 18 years of age
No relocation is being offered for this position
Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Skills

Hands-on experience in one of Goodyear's Auto Service centers
Making meaningful connections with guests
Delivering outstanding service
Building guest relationships and ensuring guest satisfaction
Communicating benefits and product features appropriately
Understanding guest needs
Communicating advertising and promotion of products and services
Taking responsibility for guest interactions
Contributing to promotional merchandising and special events
Effectively communicating warranties, promotions, and advertisements to guests
Utilizing tools to make recommendations to guests based on manufacturing guidelines
Aiding Service Manager in communicating information about guest vehicles

Benefits

We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations.

Pay

Competitive base pay

Schedule

Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays

Qualifications

Previous Automotive Guest Service experience
Valid driver's license
Must be at least 18 years of age
No relocation is being offered for this position
Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Skills

Hands-on experience in one of Goodyear's Auto Service centers
Making meaningful connections with guests
Delivering outstanding service
Building guest relationships and ensuring guest satisfaction
Communicating benefits and product features appropriately
Understanding guest needs
Communicating advertising and promotion of products and services
Taking responsibility for guest interactions
Contributing to promotional merchandising and special events
Effectively communicating warranties, promotions, and advertisements to guests
Utilizing tools to make recommendations to guests based on manufacturing guidelines
Aiding Service Manager in communicating information about guest vehicles

Benefits

We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations.

Pay

Competitive base pay

Schedule

Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays

Qualifications

Previous Automotive Guest Service experience
Valid driver's license
Must be at least 18 years of age
No relocation is being offered for this position
Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Skills

Hands-on experience in one of Goodyear's Auto Service centers
Making meaningful connections with guests
Delivering outstanding service
Building guest relationships and ensuring guest satisfaction
Communicating benefits and product features appropriately
Understanding guest needs
Communicating advertising and promotion of products and services