Automotive Technician, Service Advisor, Parts Specialist- Mechanical Claims Adjuster II

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. Must not put Job ID etc. Must preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove "Accommodations for Applicants with a Disability" maybe? That's not boilerplate but maybe considered legal? It's about accommodation request; might be considered EEO? The instruction says remove EEO/equal-opportunity/scam-warning boilerplate. The accommodation request is related to disability accommodation; might be considered EEO? Probably we should remove that paragraph. Also remove "We are proud to be an equal opportunity employer..." etc. Also remove "Accommodations for Applicants with a Disability" paragraph. Also remove "General employment questions should not be sent through this process." Also remove "Proud to be an equal opportunity employer..." etc. We need to extract substantive content: The description includes mission statement, role description, work schedule, remote opportunity, essential functions (broken into subparts), education and qualification requirements, required knowledge, skills, abilities, preferred skills and experience, work environment and physical requirements, employee benefits, pay range, incentive opportunities. We need to map to sections: About the role (maybe the introductory paragraph about impact and role). Responsibilities (essential functions). Requirements (education and qualification requirements). Qualifications (maybe required knowledge, skills, abilities). Skills (maybe preferred skills and experience). Benefits (employee benefits). Pay (targeted compensation). Schedule (work schedule). Also maybe "Work Environment and Physical Requirements" could be part of Requirements or Qualifications? But we only have set headings; we could include it under Requirements or Qualifications, but better to maybe include under Requirements? However instruction: Prefer a few substantive sections over many thin ones. We could combine some. We need to decide which sections to include based on content. Let's extract: Intro: "The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. The Mechanical Claims Adjuster II will provide support to our claims department by handling automotive, RV/other unit types, and/or powersports claims. Additionally, opening new claims, thoroughly and accurately, collecting and reviewing all claim files, verifying all requirements have been met, and providing claim status updates. The Mechanical Claims Adjuster II will provide exceptional customer service, perform key administrative duties, and perform other related functions as assigned by management." That's about the role. Work schedule: "Work schedule: Monday- Friday, 10:30am - 7:00pm EST (OR) Monday- Friday 10:00am - 6:30pm EST This position does allow a remote, work from home opportunity" Remote opportunity note. Essential Functions: bullet list (but in paragraph). We'll need to convert to

• . Education and Qualification Requirements: "Bachelor’s degree or equivalent work experience (see below) 3+ years of customer service or administrative experience" Required Knowledge, Skills, and Abilities: list of many items. Preferred Skills and Experience: list. Work Environment and Physical Requirements: list. Employee Benefits: paragraph. Pay: "Protective’s targeted compensation for this position is $22.00 - $25.00 per hour. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance." We need to include Pay section only if posting actually states them. Yes. Schedule section: we have schedule. Now we need to avoid duplication. Also we need to not include filler like "commensurate with experience" etc. Not present. We need to output only HTML fragment, no /, no markdown. We'll produce sections:

  About the role

  with paragraph(s) containing the intro.

  Responsibilities

  with
  • list of essential functions. We need to parse essential functions into items. Essential Functions section includes: - Customer Service & Claims Adjudication: Strives to uphold Core Values of Serving People, Building Trust, Improving Continuously, and Embraces Innovation & Change - Adjudicates claims submitted through our Web portal and other work queues and verifies validity and accuracy of claim submission - Communicates follow-up information as needed - Communicates new claims web instructions - Reviews incoming claims assigned to themselves and/or their responsible queues - Requests any additional information needed, such as pictures or ordering inspections, prior to authorizing claims - Ensures 100% of all authorized claims are approved by the appropriate parties, prior to authorization - Adjudicates claims, in accordance with the applicable agreement terms and state requirements, and provides authorization no more than 30 minutes of receipt if no additional information is required - Ensures all claim handling and communication is handled within our desired metrics - Maintains professional and technical knowledge - Works independently & proactively - Assists the Mechanical Claims Lead and Supervisor with various projects - Claims Quality Control: Maintains Key Performance Indicators, which includes claims audits, contact center adherence, new claim handling, attendance, and actively participating in monthly 1-on-1’s and coaching and development plans - Team Player with Other Departments: Supports other teams - Cross trains to gain basic knowledge of other departments within our organization - Shares ideas that may help with organizational productivity We can break each sentence into
  • . Might be many but okay.

    Requirements

    maybe for Education and Qualification Requirements: Bachelor’s degree or equivalent work experience; 3+ years of customer service or administrative experience.

    Qualifications

    for Required Knowledge, Skills, and Abilities list.

    Skills

    for Preferred Skills and Experience.

    Benefits

    for Employee Benefits paragraph.

    Pay

    for compensation paragraph.

    Schedule

    for work schedule and remote note. We need to ensure we don't include headings with empty content. All have content. We must not repeat job title as heading. Not doing. We must not include Job ID etc. Not present. We must remove boilerplate: EEO etc. We'll omit those paragraphs. Now produce HTML. We need to wrap each section in appropriate tags. Use

    for heading, then either

    for prose or

    • for lists. For About the role: we can have

      containing the intro sentences (maybe two paragraphs). Could combine into one

      . For Responsibilities:

      • each item. For Requirements: maybe
        • Bachelor’s degree or equivalent work experience; 3+ years of customer service or administrative experience. Could be two
        • . For Qualifications:
          • each required knowledge/skill/ability. For Skills:
            • each preferred skill/experience. For Benefits:

              containing benefits paragraph. For Pay:

              containing pay paragraph. For Schedule:

              containing schedule and remote note. Let's extract exact text. Intro paragraph: "The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. The Mechanical Claims Adjuster II will provide support to our claims department by handling automotive, RV/other unit types, and/or powersports claims. Additionally, opening new claims, thoroughly and accurately, collecting and reviewing all claim files, verifying all requirements have been met, and providing claim status updates. The Mechanical Claims Adjuster II will provide exceptional customer service, perform key administrative duties, and perform other related functions as assigned by management." We can keep as is. Work schedule: "Work schedule: Monday- Friday, 10:30am - 7:00pm EST (OR) Monday- Friday 10:00am - 6:30pm EST This position does allow a remote, work from home opportunity" We could combine: "Work schedule: Monday- Friday, 10:30am - 7:00pm EST (OR) Monday- Friday 10:00am - 6:30pm EST. This position does allow a remote, work from home opportunity." Now essential functions list items. Let's list each bullet as separate

            • . I'll copy each sentence: 1. Strives to uphold Core Values of Serving People, Building Trust, Improving Continuously, and Embraces Innovation & Change 2. Adjudicates claims submitted through our Web portal and other work queues and verifies validity and accuracy of claim submission 3. Communicates follow-up information as needed 4. Communicates new claims web instructions 5. Reviews incoming claims assigned to themselves and/or their responsible queues 6. Requests any additional information needed, such as pictures or ordering inspections, prior to authorizing claims 7. Ensures 100% of all authorized claims are approved by the appropriate parties, prior to authorization 8. Adjudicates claims, in accordance with the applicable agreement terms and state requirements, and provides authorization no more than 30 minutes of receipt if no additional information is required 9. Ensures all claim handling and communication is handled within our desired metrics 10. Maintains professional and technical knowledge 11. Works independently & proactively 12. Assists the Mechanical Claims Lead and Supervisor with various projects 13. Maintains Key Performance Indicators, which includes claims audits, contact center adherence, new claim handling, attendance, and actively participating in monthly 1-on-1’s and coaching and development plans 14. Supports other teams 15. Cross trains to gain basic knowledge of other departments within our organization 16. Shares ideas that may help with organizational productivity Note: Some items start with headings like "Customer Service & Claims Adjudication:" but we can incorporate as part of first item. Now Education and Qualification Requirements: "Bachelor’s degree or equivalent work experience (see below) 3+ years of customer service or administrative experience" We can split: Bachelor’s degree or equivalent work experience; 3+ years of customer service or administrative experience. Now Required Knowledge, Skills, and Abilities list: Let's extract each item separated by line breaks in original. Original list: - Reliable and punctual - A positive attitude while remaining cool under stress - Demonstrated ability to plan, organize, prioritize, and complete projects and assignments in a timely manner - Detail oriented, accurate, and highly organized - Demonstration of prideful work - Active listener with ability to adapt/respond to various types of personalities - Receptive to coaching and development - Effective written communication skills with associates, management, and internal and external customers - Superior written communication skills - Demonstrated ability to solve customer problems using creative and effective techniques - Proven adherence to confidentiality of sensitive company and proprietary information - Sustained use of sound judgment and tact in applying policies, solving problems, and communicating standards - Experienced utilization of computer hardware and software - Knowledgeable and experienced working within the Microsoft Office Suite programs - Typing/Alpha Numeric: 40 wpm + Strong 10-key - Strong mathematical aptitude - Proven ability to multi-task while handling interruptions Note there is duplication: Effective written communication skills and Superior written communication skills maybe separate but we keep both. Now Preferred Skills and Experience: - Contact center claims or automotive service experience preferred - Experience in automotive mechanical claims, service writing,