Automotive Technician, Service Advisor, Parts Specialist- Mechanical Claims Adjuster II
Protective Life · United States · 1 mo ago
RemoteRemoteCustomer Service$22–$25/hrFull-time
We need to output HTML fragment with sections: headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have an "About the role" section with that paragraph.
Next: "The Mechanical Claims Adjuster II will provide support to our claims department by handling automotive, RV/other unit types, and/or powersports claims. Additionally, opening new claims, thoroughly and accurately, collecting and reviewing all claim files, verifying all requirements have been met, and providing claim status updates. The Mechanical Claims Adjuster II will provide exceptional customer service, perform key administrative duties, and perform other related functions as assigned by management." This is responsibilities.
Then: "Work schedule: Monday- Friday, 10:30am - 7:00pm EST (OR) Monday- Friday 10:00am - 6:30pm EST This position does allow a remote, work from home opportunity". This is schedule (and remote). So we need a Schedule section.
Then "Essential Functions:" with sub-bullets? Actually it's a paragraph with many sentences. We can treat as Responsibilities or maybe separate "Essential Functions" but we only have allowed headings list; we can put under Responsibilities.
Then "Claims Quality Control:" etc. Also responsibilities.
Then "Team Player with Other Departments:" responsibilities.
Then "Education and Qualification Requirements:" heading. This is qualifications/requirements.
Then "Required Knowledge, Skills, and Abilities:" list of many items. This could be Skills or Requirements.
Then "Preferred Skills and Experience:" list.
Then "Work Environment and Physical Requirements:" maybe could be under Requirements or Qualifications? Could be its own section but not in allowed list; we could incorporate into Requirements or Qualifications.
Then "Employee Benefits:" paragraph.
Then "Accommodations for Applicants with a Disability:" remove.
Then "We are proud to be an equal opportunity employer..." remove.
Then "Protective’s targeted compensation for this position is $22.00 - $25.00 per hour. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance." This is Pay section.
Thus we need sections: About the role, Responsibilities, Requirements (or Qualifications), Skills, Benefits, Pay, Schedule.
We need to decide which headings to use. The instruction says use
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove Accommodations for Applicants with a Disability? That's likely considered EEO/accommodation boilerplate; we should remove. Also remove "We are proud to be an equal opportunity employer..." etc. We need to preserve all substantive information. Let's parse the posting. First paragraph: "The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most." This is about the company, maybe "About the role"? Actually it's about the company mission. Could be placed under "About the role" or maybe a general intro. We'll include as
under maybe "About the role" heading? The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have an "About the role" section with that paragraph.
Next: "The Mechanical Claims Adjuster II will provide support to our claims department by handling automotive, RV/other unit types, and/or powersports claims. Additionally, opening new claims, thoroughly and accurately, collecting and reviewing all claim files, verifying all requirements have been met, and providing claim status updates. The Mechanical Claims Adjuster II will provide exceptional customer service, perform key administrative duties, and perform other related functions as assigned by management." This is responsibilities.
Then: "Work schedule: Monday- Friday, 10:30am - 7:00pm EST (OR) Monday- Friday 10:00am - 6:30pm EST This position does allow a remote, work from home opportunity". This is schedule (and remote). So we need a Schedule section.
Then "Essential Functions:" with sub-bullets? Actually it's a paragraph with many sentences. We can treat as Responsibilities or maybe separate "Essential Functions" but we only have allowed headings list; we can put under Responsibilities.
Then "Claims Quality Control:" etc. Also responsibilities.
Then "Team Player with Other Departments:" responsibilities.
Then "Education and Qualification Requirements:" heading. This is qualifications/requirements.
Then "Required Knowledge, Skills, and Abilities:" list of many items. This could be Skills or Requirements.
Then "Preferred Skills and Experience:" list.
Then "Work Environment and Physical Requirements:" maybe could be under Requirements or Qualifications? Could be its own section but not in allowed list; we could incorporate into Requirements or Qualifications.
Then "Employee Benefits:" paragraph.
Then "Accommodations for Applicants with a Disability:" remove.
Then "We are proud to be an equal opportunity employer..." remove.
Then "Protective’s targeted compensation for this position is $22.00 - $25.00 per hour. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance." This is Pay section.
Thus we need sections: About the role, Responsibilities, Requirements (or Qualifications), Skills, Benefits, Pay, Schedule.
We need to decide which headings to use. The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose any of those. We should not create empty sections.
We need to preserve all substantive information. Let's extract content.
About the role: The first two sentences about impact and protecting customers. Also maybe the sentence about regardless of where you work within the company... That's also about role. We'll combine.
Responsibilities: All duties: handling automotive, RV/other unit types, and/or powersports claims; opening new claims; thoroughly and accurately collecting and reviewing all claim files; verifying all requirements have been met; providing claim status updates; providing exceptional customer service; performing key administrative duties; performing other related functions as assigned by management; adjudicates claims submitted through web portal and other work queues and verifies validity and accuracy; communicates follow-up information as needed; communicates new claims web instructions; reviews incoming claims assigned to themselves and/or their responsible queues; requests any additional information needed, such as pictures or ordering inspections, prior to authorizing claims; ensures 100% of all authorized claims are approved by appropriate parties prior to authorization; adjudicates claims in accordance with applicable agreement terms and state requirements, and provides authorization no more than 30 minutes of receipt if no additional information is required; ensures all claim handling and communication is handled within desired metrics; maintains professional and technical knowledge; works independently & proactively; assists the Mechanical Claims Lead and Supervisor with various projects; maintains Key Performance Indicators, which includes claims audits, contact center adherence, new claim handling, attendance, and actively participating in monthly 1-on-1’s and coaching and development plans; supports other teams; cross trains to gain basic knowledge of other departments within organization; shares ideas that may help with organizational productivity.
We can put these as - items.
Requirements/Quaifications: Education and Qualification Requirements: Bachelor’s degree or equivalent work experience (see below) 3+ years of customer service or administrative experience.
Also Work Environment and Physical Requirements could be under Requirements.
We could have a Requirements section that includes education, experience, work environment.
Skills: Required Knowledge, Skills, and Abilities list; Preferred Skills and Experience list.
We could combine required and preferred under Skills, maybe separate headings? But only one Skills heading allowed. We could put required under Skills and preferred also under Skills as sub-items? Might be okay.
Better: Have Skills section with required and preferred as separate
maybe with headings inside? But we cannot add extra headings besides . We could just list all items in one but differentiate? Might lose nuance but still preserve info. Could also have two under same with a preceding
indicating required and preferred. That's acceptable.
Pay: compensation range.
Schedule: work schedule and remote.
Benefits: employee benefits paragraph.
Now we need to output only HTML fragment, no /, no markdown fences.
Let's craft.
We'll start with
About the role
then ...
.
Then Responsibilities
then - ... each duty as separate li.
We need to ensure we don't duplicate lines.
Let's list responsibilities items clearly:
- Provide support to claims department by handling automotive, RV/other unit types, and/or powersports claims.
- Open new claims.
- Thoroughly and accurately collect and review all claim files.
- Verify all requirements have been met.
- Provide claim status updates.
- Provide exceptional customer service.
- Perform key administrative duties.
- Perform other related functions as assigned by management.
- Adjudicate claims submitted through the web portal and other work queues, verifying validity and accuracy of claim submission.
- Communicate follow-up information as needed.
- Communicate new claims web instructions.
- Review incoming claims assigned to themselves and/or their responsible queues.
- Request any additional information needed, such as pictures or ordering inspections, prior to authorizing claims.
- Ensure 100% of all authorized claims are approved by the appropriate parties prior to authorization.
- Adjudicate claims in accordance with applicable agreement terms and state requirements, and provide authorization no more than 30 minutes of receipt if no additional information is required.
- Ensure all claim handling and communication is handled within desired metrics.
- Maintain professional and technical knowledge.
- Work independently and proactively.
- Assist the Mechanical Claims Lead and Supervisor with various projects.
- Maintain Key Performance Indicators, which includes claims audits, contact center adherence, new claim handling, attendance, and actively participating in monthly 1‑on‑1’s and coaching and development plans.
- Support other teams.
- Cross‑train to gain basic knowledge of other departments within the organization.
- Share ideas that may help with organizational productivity.
Now Requirements/Education: We'll have
Requirements
maybe include education, experience, work environment.
Education and Qualification Requirements: Bachelor’s degree or equivalent work experience; 3+ years of customer service or administrative experience.
Work Environment and Physical Requirements: Normal office environment; ability to frequently sit for long periods; ability to occasionally walk, stand and reach with hands and arms, stoop, kneel or crouch; ability to constantly hear and talk, both in person and by phone; ability to grasp objects such as telephone and computer mouse; ability to efficiently utilize and navigate multiple computer monitor(s) and programs; finger dexterity to use a keyboard, calculator, and standard office equipment; ability to spend extended hours in front of a computer screen and use close vision, distant vision, depth perception and adjust focus; ability to work flexible hours; ability to lift at least 20 pounds.
We'll put these as .
Now Skills: Required Knowledge, Skills, and Abilities list; Preferred Skills and Experience list.
Let's extract required list items:
- Reliable and punctual
- A positive attitude while remaining cool under stress
- Demonstrated ability to plan, organize, prioritize, and complete projects and assignments in a timely manner
- Detail oriented, accurate, and highly organized
- Demonstration of prideful work
- Active listener with ability to adapt/respond to various types of personalities
- Receptive to coaching and development
- Effective written communication skills with associates, management, and internal and external customers
- Superior written communication skills (maybe duplicate; we can keep both but it's redundant; we can combine as "Effective and superior written communication skills")
- Demonstrated ability to solve customer problems using creative and effective techniques
- Proven adherence to confidentiality of sensitive company and proprietary information
- Sustained use of sound judgment and tact in applying policies, solving problems, and communicating standards
- Experienced utilization of computer hardware and software
- Knowledgeable and experienced working within the Microsoft Office Suite programs
- Typing/Alpha Numeric: 40 wpm + Strong 10-key
- Strong mathematical aptitude
- Proven ability to multi-task while handling interruptions
Preferred Skills and Experience:
- Contact center claims or automotive service experience preferred
- Experience in automotive mechanical claims, service writing, or repair facility operations
- Strong understanding of automotive systems, repair processes, and industry labor guides (e.g., Mitchell, AllData)
We'll put these as maybe with a indicating required vs preferred.
Now Benefits: paragraph.
We need to preserve all substantive info: "We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans."
We'll keep that as
.
Pay: "Protective’s targeted compensation for this position is $22.00 - $25.00 per hour. Actual salaries may vary depending on factors
- items.
Requirements/Quaifications: Education and Qualification Requirements: Bachelor’s degree or equivalent work experience (see below) 3+ years of customer service or administrative experience.
Also Work Environment and Physical Requirements could be under Requirements.
We could have a Requirements section that includes education, experience, work environment.
Skills: Required Knowledge, Skills, and Abilities list; Preferred Skills and Experience list.
We could combine required and preferred under Skills, maybe separate headings? But only one Skills heading allowed. We could put required under Skills and preferred also under Skills as sub-items? Might be okay.
Better: Have Skills section with required and preferred as separate
- maybe with headings inside? But we cannot add extra headings besides
- ... each duty as separate li.
We need to ensure we don't duplicate lines.
Let's list responsibilities items clearly:
- Provide support to claims department by handling automotive, RV/other unit types, and/or powersports claims.
- Open new claims.
- Thoroughly and accurately collect and review all claim files.
- Verify all requirements have been met.
- Provide claim status updates.
- Provide exceptional customer service.
- Perform key administrative duties.
- Perform other related functions as assigned by management.
- Adjudicate claims submitted through the web portal and other work queues, verifying validity and accuracy of claim submission.
- Communicate follow-up information as needed.
- Communicate new claims web instructions.
- Review incoming claims assigned to themselves and/or their responsible queues.
- Request any additional information needed, such as pictures or ordering inspections, prior to authorizing claims.
- Ensure 100% of all authorized claims are approved by the appropriate parties prior to authorization.
- Adjudicate claims in accordance with applicable agreement terms and state requirements, and provide authorization no more than 30 minutes of receipt if no additional information is required.
- Ensure all claim handling and communication is handled within desired metrics.
- Maintain professional and technical knowledge.
- Work independently and proactively.
- Assist the Mechanical Claims Lead and Supervisor with various projects.
- Maintain Key Performance Indicators, which includes claims audits, contact center adherence, new claim handling, attendance, and actively participating in monthly 1‑on‑1’s and coaching and development plans.
- Support other teams.
- Cross‑train to gain basic knowledge of other departments within the organization.
- Share ideas that may help with organizational productivity.
Now Requirements/Education: We'll have
Requirements
maybe include education, experience, work environment. Education and Qualification Requirements: Bachelor’s degree or equivalent work experience; 3+ years of customer service or administrative experience. Work Environment and Physical Requirements: Normal office environment; ability to frequently sit for long periods; ability to occasionally walk, stand and reach with hands and arms, stoop, kneel or crouch; ability to constantly hear and talk, both in person and by phone; ability to grasp objects such as telephone and computer mouse; ability to efficiently utilize and navigate multiple computer monitor(s) and programs; finger dexterity to use a keyboard, calculator, and standard office equipment; ability to spend extended hours in front of a computer screen and use close vision, distant vision, depth perception and adjust focus; ability to work flexible hours; ability to lift at least 20 pounds. We'll put these as- .
Now Skills: Required Knowledge, Skills, and Abilities list; Preferred Skills and Experience list.
Let's extract required list items:
- Reliable and punctual
- A positive attitude while remaining cool under stress
- Demonstrated ability to plan, organize, prioritize, and complete projects and assignments in a timely manner
- Detail oriented, accurate, and highly organized
- Demonstration of prideful work
- Active listener with ability to adapt/respond to various types of personalities
- Receptive to coaching and development
- Effective written communication skills with associates, management, and internal and external customers
- Superior written communication skills (maybe duplicate; we can keep both but it's redundant; we can combine as "Effective and superior written communication skills")
- Demonstrated ability to solve customer problems using creative and effective techniques
- Proven adherence to confidentiality of sensitive company and proprietary information
- Sustained use of sound judgment and tact in applying policies, solving problems, and communicating standards
- Experienced utilization of computer hardware and software
- Knowledgeable and experienced working within the Microsoft Office Suite programs
- Typing/Alpha Numeric: 40 wpm + Strong 10-key
- Strong mathematical aptitude
- Proven ability to multi-task while handling interruptions
Preferred Skills and Experience:
- Contact center claims or automotive service experience preferred
- Experience in automotive mechanical claims, service writing, or repair facility operations
- Strong understanding of automotive systems, repair processes, and industry labor guides (e.g., Mitchell, AllData)
We'll put these as
- maybe with a
indicating required vs preferred. Now Benefits: paragraph. We need to preserve all substantive info: "We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans." We'll keep that as
. Pay: "Protective’s targeted compensation for this position is $22.00 - $25.00 per hour. Actual salaries may vary depending on factors
. We could just list all items in one
- but differentiate? Might lose nuance but still preserve info. Could also have two
- under same
with a preceding
indicating required and preferred. That's acceptable. Pay: compensation range. Schedule: work schedule and remote. Benefits: employee benefits paragraph. Now we need to output only HTML fragment, no /, no markdown fences. Let's craft. We'll start with
About the role
then...
. ThenResponsibilities
then - ... each duty as separate li.
We need to ensure we don't duplicate lines.
Let's list responsibilities items clearly:
- Provide support to claims department by handling automotive, RV/other unit types, and/or powersports claims.
- Open new claims.
- Thoroughly and accurately collect and review all claim files.
- Verify all requirements have been met.
- Provide claim status updates.
- Provide exceptional customer service.
- Perform key administrative duties.
- Perform other related functions as assigned by management.
- Adjudicate claims submitted through the web portal and other work queues, verifying validity and accuracy of claim submission.
- Communicate follow-up information as needed.
- Communicate new claims web instructions.
- Review incoming claims assigned to themselves and/or their responsible queues.
- Request any additional information needed, such as pictures or ordering inspections, prior to authorizing claims.
- Ensure 100% of all authorized claims are approved by the appropriate parties prior to authorization.
- Adjudicate claims in accordance with applicable agreement terms and state requirements, and provide authorization no more than 30 minutes of receipt if no additional information is required.
- Ensure all claim handling and communication is handled within desired metrics.
- Maintain professional and technical knowledge.
- Work independently and proactively.
- Assist the Mechanical Claims Lead and Supervisor with various projects.
- Maintain Key Performance Indicators, which includes claims audits, contact center adherence, new claim handling, attendance, and actively participating in monthly 1‑on‑1’s and coaching and development plans.
- Support other teams.
- Cross‑train to gain basic knowledge of other departments within the organization.
- Share ideas that may help with organizational productivity.
Now Requirements/Education: We'll have