Automotive Technician Claims Support - Mechanical Warranty

About the Role

We are seeking current and former Service Advisors, Technicians, or Parts Counter Specialists with extensive automotive expertise to join our team as a Vehicle Service Contract Claims Adjuster. This role offers an opportunity to leverage your automotive knowledge in a professional office environment, with potential for advancement into Senior and Lead positions.

Responsibilities

• Oversee and manage vehicle service contract claims (Mechanical Claims) from intake through resolution.
• Conduct and coordinate inspections for claims exceeding defined thresholds or when required to validate reported failures.
• Review contract terms and determine coverage eligibility based on policy guidelines.
li>Validate supporting documentation and assess repair estimates for accuracy and completeness.
• Communicate with repair facilities, customers, and internal partners to provide updates, guidance, and issue resolution.
• Maintain accurate claim records and documentation throughout the claims lifecycle.
• Meet productivity and quality benchmarks while applying sound judgment to support fair and consistent claim decisions.
• Identify and escalate complex issues or exceptions as needed.
• Perform active listening with concurrent accurate data entry.

Qualifications

• High School diploma or equivalent.
• Minimum 2 years of experience within the Automotive Service Industry (Technician/Mechanic, Service Advisors, Parts Advisor, Parts Counter/Specialist).
• Strong Automotive Technical and Mechanical knowledge.
• Previous experience in claims handling, automotive service, warranty administration, or a related field.
• Proficiency in Windows, MS-Office Products, and basic computer skills.
• Effective communication, documentation, and customer service skills.
• Ability to evaluate information, apply policy guidelines, and make sound decisions.
• Authorization to work in the U.S. or Canada.
• Ability to successfully pass a background check.

Preferred Qualifications

• ASE Certifications (Past or Current)
• OEM Certifications (Past or Current)
• Automotive Trade/Technical Degree/Graduate
• Experience in Claims Adjudication
• Bilingual: Spanish or French

Work Environment

This position operates in an operation’s center environment with frequent inbound phone communication. Employees are expected to maintain professionalism, accuracy, and responsiveness in all interactions. The team is structured with dedicated supervisors available for guidance and escalation support and utilizes claims management systems and internal tools to help organize workload and ensure efficient processing.

Location

US-GA-Atlanta (Hybrid)

FLSA Status

Non-exempt

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development

Company Overview

Safe-Guard Product International serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance & Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada. For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers.