Automotive Store Service Manager

Position Summary

As a Store Service Manager, you will help lead the full store operation — people, process, sales, service, workflow, customer experience, and daily execution.

Responsibilities

- Lead, train, coach, and motivate store associates and technicians. - Drive daily sales performance, service growth, customer satisfaction, and profitability. - Set the tone for a strong customer experience from the first phone call to the final invoice review. - Lead the sales process with confidence, integrity, and clear communication. - Grow service, maintenance, repair, fleet, and membership opportunities. - Stay actively involved in shop workflow, customer communication, team execution, and store performance. - Support inspections, estimates, repairs, customer updates, and quality control. - Track store performance and help the team stay focused on daily goals. - Recruit, develop, and retain strong team members. - Ensure safety procedures, environmental policies, and company standards are followed. - Resolve customer concerns with professionalism, ownership, and care. - Support fleet relationships, vendor partnerships, and local business growth. - Perform opening and closing responsibilities as a trusted keyholder. - Use technology, reports, and AI tools to improve communication, execution, and performance. - Step into whatever part of the operation needs leadership, urgency, or support.

Requirements

- High school diploma or equivalent required; college or technical training preferred. - 1+ year of automotive service, retail management, sales leadership, or operational leadership experience preferred. - Valid driver's license. - Strong communication, leadership, and customer service skills. - A sales-driven mindset with the ability to coach others toward goals. - Ability to stay organized and steady in a fast-paced environment. - Confidence managing multiple priorities and helping others stay focused. - Willingness to lead from anywhere in the store, not just from one spot. - Basic math, computer, POS, reporting, and cash-handling skills. - Willingness to learn and use tools like ChatGPT to improve speed, clarity, and execution. - Availability to lead in a 6-day-per-week, Monday–Saturday operation. - A strong work ethic, high standards, and a desire to keep improving.

About the Company

Precision Tune Auto Care - Baton Rouge 25-28 is a trusted leader in automotive maintenance and repair services, committed to delivering quality care and customer satisfaction in Baton Rouge, LA. We pride ourselves on our expert team, innovative approach, and dedication to excellence in every vehicle we service.