Automotive Store Manager

About the Role

Plaza Tire Service, in business since 1963 with 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas, is seeking a qualified Store Manager for a new location in the Springfield area (currently under construction). As a Store Manager, you will be the face of the company – leading a group of employees and working directly with customers who need tires, routine maintenance, and other services. A friendly, customer-focused attitude is a must.

Responsibilities

• Guest Service: Ensure each customer receives outstanding service by maintaining store standards, solid product knowledge, conducting callbacks, meeting time commitments, and handling escalated customer complaints.
• People: Set expectations and communicate regularly with employees on job responsibilities, goals, training, development, and customer service. Hold management team accountable through coaching and counseling. Conduct performance evaluations at regular intervals. Ensure compliance with all company policies and procedures through meetings and store audits.
• Financials: Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed sales and profit targets as provided in the Store Margin Statement.
• Write up customers in POS system; answer phone calls; manage inventory control.

Qualifications

• Possess a current, valid Driver's License
• Five or more years of experience in sales in an auto repair shop management position or equivalent business experience in the automotive industry
• Previous experience in managing and coaching team members to success through effective communication; business development and strategy implementation knowledge
• Proven ability to develop and meet monthly, quarterly, and annual plans with clearly defined goals
• Proven track record of consistently meeting and exceeding sales and profit goals
• Ability to work a minimum of five days, including Saturdays

Skills

• Strong sales and management track record
• Effective communication and coaching abilities
• Business development and strategy implementation
• Customer service and conflict resolution

Compensation

$90,000–$150,000 per year, including base plus bonus. Base pay: $65,000–$75,000 per year.

Benefits

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental, and Vision Insurance (effective the 1st of the month after hire)
• Life Insurance (company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement