Automotive Service Videographer
About the role
The Service Videographer plays a key role in customer experience by creating personalized, on-camera video walkarounds of each customer's vehicle during service visits. This role combines technical inspection communication with on-camera presentation skills to help customers clearly understand recommended services and make informed decisions about their vehicle care.
Responsibilities
- Record individualized video walkarounds of customer vehicles while the vehicle is in for service, appearing on camera for each video.
- Physically walk around the vehicle during filming to visually point out and explain technician-identified recommendations (e.g., brake wear, tire condition, fluid levels, filters).
- Clearly and accurately communicate service recommendations using approved service terminology and company-provided scripts or talking points.
- Learn and retain service department terminology ("lingo") well enough to speak about vehicle conditions naturally and credibly on camera.
- Deliver videos in a warm, friendly, and approachable manner that builds customer trust and confidence in the Company's recommendations.
- Edit and send completed videos to customers in a timely manner to support their service decision-making process.
- Coordinate with service advisors and technicians to ensure video content accurately reflects inspection findings and recommendations.
- Maintain video and audio equipment in good working order and report any technical issues promptly.
- Adhere to the Company's Professional Appearance and Dress Code Policy, including on-camera grooming standards outlined for the Videographer role.
- Represent the Company's brand and customer service values in every video interaction.
Requirements
- High school diploma or equivalent required.
- Comfortable and confident on camera; prior video, media, or on-air experience is a plus but not required.
- Outgoing, friendly, and personable communication style with a natural ability to connect with customers through video.
- Willingness and ability to learn automotive service terminology and follow structured scripts/talking points.
- Basic technical aptitude for operating video/recording equipment (training provided).
- Strong verbal communication skills; able to explain technical information in a clear, customer-friendly way.
- Reliable, punctual, and able to manage a video queue throughout the workday to keep pace with service volume.
Preferred Qualifications
- Familiarity with basic video editing software/apps.
Physical Requirements
Ability to walk around vehicles repeatedly throughout the day, including in a service drive/shop environment. Ability to stand for extended periods and work in varying indoor/outdoor conditions (shop bay, service drive, etc.). Ability to speak clearly and confidently on camera for extended periods throughout the shift.
Appearance Standards
This is a customer-facing, on-camera role subject to the Company's Videographer / On-Camera Appearance Standards, including grooming, hair, and nail requirements consistent with professional broadcast presentation. Full details are outlined in the Company's Professional Appearance and Dress Code Policy.
Benefits
- Video equipment with the newest technology
- Uniforms provided
- Discounts on products and services
- Career advancement opportunities, promote from within
- Clean and professional work environment
- Competitive wages
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Vacation
- Paid Holidays
- Paid Maternity Leave
- Paid Paternity Leave
- Paid Bereavement