Automotive Service to Sales Consultant

About the role

The Service to Sales Consultant is responsible for selling new or used vehicles, specifically to service customers, at the dealership. Responsibilities include all facets of the vehicle sales/lease process, alerting potential customers, and providing excellent customer service.

Responsibilities

• Follows the road to sale as set forth by management (e.g., walk around, test drive, needs analysis, etc.)
• Provides proposals to alert customers, either in person or via email/text if customers are unavailable.
• Uses data mining software like Auto Alert Program to identify available opportunities.
• Displays excellent customer service skills, managing difficult or challenging customer situations, responding promptly to customer needs, soliciting customer feedback, and assisting with requests.
• Works effectively with other Sales Consultants, co-employees, and dealership management to create and maintain effective customer relationships.
• Completes accurate paperwork accompanying vehicle sales.
• Fulfills other duties as assigned.

Requirements

• Provide superior quality service to internal and external customers.
• Be an effective team member who is innovative, proactive, and focused on quality improvements.
• Present a positive and professional image to customers, staff, and vendors.
• Manage multiple projects and duties simultaneously.
• Meet critical deadlines.
• Adapt to changing conditions and show a willingness to assist others when needed.

Qualifications

• High School diploma or equivalent.
• Five years automotive sales experience; minimum two years automotive sales management experience preferred.
• Basic working knowledge of Dealership computer systems.
• Excellent selling, leadership, interpersonal, and communication skills.
• Valid in-state Driver's license and clean driving record.

Benefits

• Group Benefits eligibility starts the first of the month after 60 days of service.
• Includes subsidized Health Insurance, Group Term Life, and matching AD&D insurance ($5,000.00).
• PTO available with cashout option after 1 year of service.
• Paid holidays after 90 days of service.
• 401(K) eligibility after 60 days of service with a company match up to 3% of the associate’s contribution.
• Employee Assistance Program offering 6 counseling sessions per year for the associate, spouse, and dependent children.
• Employee Discount Program for sales and service.

Pay

$60,000.00 - $100,000.00 per Year

Schedule

Full-time