Automotive Service Manager - Gary Miller Chrysler Dodge Jeep RAM

Location: 5746 Peach Street, Erie, PA 16509

Gary Miller Chrysler Dodge Jeep RAM is seeking a Customer Relations Manager to lead the customer experience in its award‑winning Service Department. The role goes beyond writing repair orders; the manager serves as the primary advocate for customers, helping them understand vehicle needs and ensuring every visit exceeds expectations.

Responsibilities

• Deliver an exceptional customer experience from arrival through vehicle delivery.
• Build lasting relationships that create loyal, repeat customers.
• Schedule and coordinate service appointments efficiently.
• Listen carefully to customer concerns and communicate them clearly to technicians.
• Explain maintenance recommendations and repair options in an easy‑to‑understand manner.
• Keep customers informed throughout the repair process.
• Work closely with technicians and the parts department to ensure timely repairs.
• Resolve customer concerns professionally and confidently.
• Help improve customer satisfaction scores and customer retention.
• Represent the Gary Miller brand with professionalism and integrity every day.

Requirements

• Previous automotive Service Advisor experience preferred.
• CDJR/Stellantis experience is a plus but not required for the right person.
• Outstanding communication and relationship‑building skills.
• Positive attitude with a genuine desire to help people.
• Strong organizational and multitasking abilities.
• Comfortable using dealership computer systems and technology.
• Team‑oriented mindset with a commitment to excellence.
• Professional appearance and conduct.
• Valid driver’s license with an acceptable driving record.
• Ability to pass a background check, driving‑record review, and pre‑employment drug screening.
• Must be authorized to work in the United States.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid vacation and holidays.
• Paid training and professional development.
• Career advancement opportunities within the Miller Automotive Group.
• Modern, growing dealership with a strong customer base.
• Supportive leadership team that values ideas and contributions.

Pay

Excellent earning potential with a competitive salary plus performance incentives: $75,000 – $100,000+ opportunity.