Automotive Service Manager - Easton Kia

Income ranges from $80,000 to $120,000+. Position is salary plus commission/bonus.

Address: 7741 Ocean Gateway, Easton, MD 21601

About Us

The Hertrich Family of Dealerships is looking for top-tier candidates to join our growing, world-class team. Representing 24 dealerships, 14 collision centers, and 18 automotive brands across the Delmarva Peninsula and beyond, we have a long-standing reputation for excellence. For over three generations, the Hertrich Family has proudly served our communities, supporting over 90 local organizations and charities. We are committed to integrity, accountability, and continuously striving for excellence in everything we do. If you are passionate, driven, and innovative, we want you to be a part of our team!

Why You Should Apply

• More opportunities: Are you a highly motivated, goal-driven professional ready to elevate both your career and our Service Department?
• More satisfaction: Confident in your skills as the best in Automotive Service Management and want to be in control of your financial success?
• More success: It's time to level up your career—take the lead and join a thriving team where your growth matters!

Responsibilities

• Ensure every customer receives prompt, courteous, and effective service.
• Provide support to both new and used vehicle sales by meeting service needs efficiently.
• Manage the service transaction process from start to finish—from customer greeting to ensuring repairs are done right the first time.
• Serve as the liaison between service advisors, technicians, and customers.
• Hire, manage, and develop Service Department employees, including technicians and service advisors.
• Monitor training and certification requirements for staff.
• Prioritize and manage service schedules and operations.
• Follow manufacturer and company policies and procedures.
• Ensure we exceed customer satisfaction benchmarks consistently.

Requirements

• At least 3 years of proven success in a Service Manager role.
• Previous experience in a dealership strongly preferred or service repair shop.
• Strong management skills with a solid work ethic and a positive attitude.
• Motivated to be the best and willing to put in the work to achieve exceptional results.
• A keen understanding of Customer Satisfaction Index (CSI) and its importance.
• Excellent communication and teamwork skills, with a passion for excellence.
• Intermediate computer skills (DealerTrack experience is a plus).

Benefits

• Industry-leading compensation with competitive wages and bonus plans.
• Training and growth opportunities to support your continued success.
• Comprehensive health benefits: medical, dental, vision, and life insurance.
• Disability plans for both short- and long-term coverage.
• Paid time off: vacation, holidays, and personal/sick days.
• 401(k) with employer match.
• Employee purchase discounts.