Automotive Automotive Service Advisor / Assistant Service Manager - Easton Kia

Address: 7741 Ocean Gateway, Easton, MD 21601 • Contact: 302-648-JOBS (5627) with any questions.

About the role

Hertrich Kia of Easton is hiring an experienced Automotive Service Advisor / Assistant Service Manager to join our growing team at our brand-new, state-of-the-art 14,000 sq. ft. facility featuring a 10-bay service shop, large showroom, and increased inventory. More customers mean more service work and earning potential.

Pay

Income ranges from $50,000 to $85,000+ (salary plus commission/bonus).

Benefits

• Medical, Dental, Vision & Life Insurance
• Short & Long-Term Disability Plans
• 401(k) with Employer Match
• Paid Vacation, Holidays & Sick Time
• Employee Vehicle Purchase Discounts
• Career advancement opportunities

Responsibilities

• Greet customers and provide a top-tier service experience
• Schedule service appointments and manage incoming calls
• Advise customers on repair needs, costs, and timelines
• Coordinate with technicians and monitor repair progress
• Upsell recommended services to maximize customer value
• Ensure accurate repair orders and documentation
• Support daily service operations and assist management as needed
• Maintain strong customer relationships and follow-up

Requirements

• 2-3+ years Service Advisor / Writer experience (or 1+ year Assistant Service Manager experience)
• Strong customer service and sales skills
• Experience with upselling services is a plus
• Organized and able to multitask in a fast-paced environment
• Computer proficiency with service systems
• Valid Driver’s License with clean driving record
• Flexible schedule (including Saturdays)
• High School Diploma or GED required

About the company

Hertrich is a third-generation, family-owned dealership group with 24 dealerships, 14 collision centers, and 18 automotive brands. We proudly support 90+ local charities and foster a culture of growth, integrity, and excellence.