Automotive Service General Manager

About the role

We're seeking a Store Manager with a strong background in automotive service and tire operations to lead a high-volume store in the Atlanta area. This is not an entry-level management position—only candidates with a demonstrated history of success in service and tire shops will be considered.

Responsibilities

• Develop sales and technical teammates to produce a consistent 5-star Guest experience.
• Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.
• Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
• Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
• Provide direction and oversight to other technicians and assist where needed with services/repairs.
• Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
• Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
• Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs.
• Attend to all guest needs in areas of sales, service, complaints, and adjustments.
• Build guest relationships to maximize customer satisfaction, loyalty, and retention.
• Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

Qualifications

• Must be a super star with a proven track record of high success in same industry
• High School Diploma or equivalent.
• Demonstrated leadership experience in a retail/sales environment.
• Proven ability to manage, drive and deliver financial results while controlling costs.
• Ability to influence and motivate a team to achieve set goals and objectives.
• Ability to problem solve, manage inventory, merchandising, and customer service.
• Communications skills to effectively communicate with teammates and guests.
• Complete all Monro required training with the guidelines and timing provided.
• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer’s vehicles to conduct test drives.
• Must pass a criminal background check.

Work Environment & Physical Requirements

• This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt and dust.
• Store Managers must be able to complete the following but not limited to:
• Ability to work flexible hours, days, evenings, weekends, and holidays.
• Must be able to lift, carry and stock merchandise and supplies up to 50 lbs. without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Benefits

• Performance based incentives
• Paid vacation and holidays
• Reimbursement for ASE Certifications
• Reimbursement for State Inspection Licenses, where applicable
• 401k eligibility immediately upon hire
• Direct Deposit
• Employee Discounts
• Healthcare, Vision, and Dental for Full time teammates
• Employee Access Perks
• Career Advancement Opportunities