Automotive Service Dispatcher

About the role

Andrews Cadillac is seeking an experienced Service Dispatcher to coordinate technician workflow and help keep our service department operating efficiently. This is a key operational position for someone who understands dealership service processes, communicates effectively with technicians and service advisors, and can balance multiple priorities in a fast-paced environment. Andrews Transportation Group is a family-owned and operated organization committed to 100% customer satisfaction and team development. At Andrews Cadillac, we treat our employees and customers like family and reward individuals who are motivated, customer-focused, and committed to excellence. Every team member plays a critical role in our success.

Responsibilities

• Coordinate and prioritize repair orders based on technician skill level, workload, booked completion times, and dealership procedures.
• Dispatch work efficiently to support shop productivity and timely completion of repairs.
• Monitor repair progress and communicate changes in timing, cost, parts availability, or repair status to the appropriate service advisor.
• Maintain accurate, organized, and up-to-date repair order and dispatching records.
• Review completed repair orders to confirm that assigned work, technician notes, labor times, and required documentation are complete and accurate.
• Coordinate parts requirements and availability with the parts department.
• Identify and prioritize comeback repairs to ensure prompt and appropriate attention.
• Ensure warranty parts and materials are handled in accordance with manufacturer and dealership procedures.
• Communicate regularly with technicians, service advisors, parts personnel, and service management to address workflow issues.
• Assist with administrative duties and other service department functions as needed.

Qualifications

• Minimum of 1+ year of dispatching experience in an automotive service department required
• GM dealership or service experience preferred
• Reynolds & Reynolds experience preferred
• Strong organizational, communication, and interpersonal skills
• Ability to prioritize work, manage interruptions, and handle multiple repair orders in a fast-paced environment.
• Strong attention to detail and the ability to maintain accurate repair order documentation
• Must be authorized to work in the United States
• Must have a valid Driver's License and clean/acceptable driving record
• Must be willing to participate in a pre-employment background check and drug screening

Benefits

• Medical, Dental & Vision Insurance
• Company-Paid Life & AD&D Insurance
• Company-Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• 401(k)
• Paid Training & Career Development
• Paid Holidays
• Employee Discounts on Products & Services
• Work/Life Balance
• Base Salary + Monthly Commission