Automotive Service Consultant

Responsibilities

• Set, confirm and prepare appointments for service customers.
• Communicate with clients daily.
• Determine vehicle service needs based on customer information and a vehicle walk around and video inspections.
• Aid customers in planning for on-going recommended maintenance.
• Create repair orders for customers including cost and time estimates.
• Communicate with Technicians to ensure timely completion of work.
• Follow up with clients on the status of their vehicle.
• Continue to gain product knowledge to help customers with maintenance recommendations.
• Verify vehicle coverages

Requirements

• Previous retail sales or customer service experience preferred (service advisor preferred)
• Enthusiastic with high energy throughout the workday
• Strong communication skills: written, in-person and over the phone
• Focuses on the customer’s needs to enhance dealership and personal sales
• Ready to hit the ground running on learning new products in and out
• Previous dealership experiences a PLUS!

Qualifications

We are seeking candidates who possess the following qualifications:

• Prior experience as a service advisor or service writer required
• Candidates MUST possess above-average phone and communication skills
• Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients
• Excellent follow-up and follow-through skills to ensure client satisfaction
• Must have the ability to communicate technical information in non-technical terms to clients
• Ability to evolve and adapt to changing business needs

Benefits

• Health insurance
• 401K
• Paid Time Off (PTO) starting on day 1
• Opportunities for career growth and ongoing development
• 5 Day work week (Monday - Friday)

Schedule

5 Day work week (Monday - Friday)

Pay

Details on pay are not specified in the job posting.