Automotive Service Business Development Representative (BDC) — Post Falls, ID

About the role

At Knudtsen Chevrolet, we're more than a dealership. We're a family-owned business built on strong relationships, exceptional customer service, and a commitment to the communities we serve. Our Service Department is a fast-paced, customer-focused team that plays a vital role in keeping our customers on the road and confident in their vehicles.

Responsibilities

• Be the voice of our Service Department and create exceptional customer experiences.
• Schedule appointments, respond to customer inquiries, and keep communication flowing.
• Proactively reach out to customers to schedule and confirm service appointments.
• Follow up with customers before and after service visits to build lasting relationships.
• Support the Warranty Administrator and assist with service-related administrative projects.
• Help drive customer satisfaction, customer retention, and long-term loyalty by supporting the Service Team in delivering exceptional service and exceeding customer expectations.

Requirements

• A customer-focused team player who enjoys helping people and building relationships.
• Strong verbal and written communication skills.
• Self-motivated, dependable, and organized.
• Ability to multitask and stay composed in a fast-paced environment.
• Comfortable working with computers, Microsoft Office programs, and learning new software systems.
• Experience with multi-line phone systems preferred.
• Strong attention to detail and follow-through.
• Valid driver's license with a safe driving record.

Qualifications

• Ability to successfully pass required background screening, MVR review, credit check, and drug testing requirements.

Skills

• Excellent communication skills.
• Customer service orientation.
• Organizational and multitasking abilities.
• Computer proficiency (Microsoft Office).
• Experience with multi-line phone systems.

Benefits

• Ongoing training and professional development opportunities.
• Employee vehicle purchase and service discounts.
• Medical, dental, and vision insurance.
• 401(k) with a 4% employer match.
• Life insurance options.
• Paid holidays.
• Paid time off (PTO).
• Access to an on-site fitness room.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and can vary based on department needs.