Automotive Service Assistant - Mercedes-Benz

Qualifications

• Self-starter with ability to work well as part of a team or independently
• Valid driver's license and clean driving record
• Strong communication and customer service skills
• Ability to multitask in a fast-paced dealership environment
• Excellent organizational skills and attention to detail
• Comfortable using dealership systems, phones, email, scanners, and basic office technology
• Ability to work cooperatively with Service, Sales, Parts, Warranty, BDC, and Administrative teams
• Reliable, professional, and able to maintain confidentiality with customer and dealership information
• Prior dealership experience preferred, especially in service administration, BDC, warranty, loaner fleet, or cashier/reception roles

Responsibilities

• Customer Communication & Service Scheduling
• Answer incoming phone calls professionally and transfer calls to the appropriate team members
• Schedule service appointments and assist customers with basic service-related questions
• Cook up service inquiries and assist with customer updates when Service Advisors require additional support
• Email customer invoices and other service-related documents as needed
• Repair Order & Administrative Processing
• Scan repair orders into the dealer management system
• Aid in warranty repair orders, including scanning warranty approvals and helping locate missing information from prior ownership records
• Support the service department with administrative follow-up related to repair orders, customer invoices, and internal documentation
• Pay technicians for completed work in accordance with dealership processes and management approval
• Parts, Service & Internal Coordination
• Obtain customer parts quotes and relay information to Service Advisors so labor estimates can be completed
• Aid in communicating completed quote information back to customers when appropriate
• Work closely with Service Advisors, Warranty Administration, Parts, Sales, BDC, and Accounting to ensure timely and accurate communication
• Loaner Fleet Management
• Manage and track the service loaner fleet
• Handle loaner vehicle check-ins and loan-outs
• Maintain accurate records of loaner vehicle usage, availability, and customer activity
• Help ensure loaner vehicles are properly accounted for and returned in appropriate condition
• Sales Department Administrative Support
• Supply the Sales Department and Title Clerk with scanned K208 forms and CPO documentation
• Manage sales dealer plates, including checking plates in and out and maintaining proper tracking

What We Offer

• Hourly pay
• Full Time PTO and holidays
• 401(K) retirement plan with company matching
• The top insurance program in the industry including medical, dental, prescription and vision
• Advancement within the Ciocca Automotive Family
• Employee discounts: purchases, repair, service, wash

At Ciocca Mercedes-Benz of New London

• Our team members enjoy a supportive and collaborative work environment

Equal Opportunity Employer

• We prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.