Automotive Service Advisor / Writer | Weekends Off | Bradenton
Locally owned and operated Christian Brothers Automotive location in Bradenton, FL.
About the role
As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle. Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.
Responsibilities
- Build repair orders, which includes sourcing parts and adding applicable labor
- Use technical knowledge to answer a customer's technical or symptomatic questions
- Greet every guest that enters our facility with hospitality and respect
- Present the best solution to properly repair our guests' vehicle in a way that is easy for them to understand
- Manage the store’s workflow in an effective and efficient manner
- Consistently and effectively sell our services without jeopardizing honesty and integrity
- Maintain a positive attitude and team atmosphere at all times
- Communicate on the phone in a clear professional manner
- Build long-term relationships between the store, yourself and the guest we serve
- Direct, coordinate, and participate in performing customer service activities
- Shuttle guests as needed in CBA branded vehicle
- Ensure that all repairs are performed to proper specifications
- Work together as a team and assist other employees as needed
- Other duties as assigned
Requirements
- At least 3 years of experience in an Automotive Service Writer/Advisor/Sales role
- Prior technician experience (preferred)
- Current driver’s license
- Driving record acceptable to our current insurance carrier
- Proficiency in Windows-based computer software and automotive store applications
- Dependable and reliable for a position scheduled Monday – Friday, 7am – 6pm
- Able to be on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
- Occasionally lift and carry objects over 50 lbs.
- Able to maintain a brisk work pace in a high-volume environment
Benefits
- Closed every weekend to spend time with family & friends
- Employer-paid Financial Wellness Program and App (SmartDollar & EveryDollar)
- Paid vacation & paid holidays
- Healthcare benefits available
- Ongoing training & career advancement
- Employee Point Store Access – redeem your training points for awesome swag & rewards
- Continuous training available through the CBA Flywheel Learning System
- Employee appreciation events
- Chaplain care support available
- 401K available
Schedule
Monday – Friday, 7:00 AM – 6:00 PM
About the company
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity, and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support, and access to our private Technician Assistance Center.