Senior Automotive Service Advisor / Writer | Weekends Off | Buckeye

Location: 23385 W. Yuma Road, Buckeye, AZ 85326

About the role

As a Senior Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicles. You play a large role in building relationships with our guests by guiding them through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our facility. In this role, you will also coach and mentor your teammates to grow the skills, experience, effectiveness, and efficiency of the team as a whole.

Responsibilities

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest's vehicles in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively educate our guests on the overall health of their vehicle
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself, and the guest
• Direct, coordinate, and participate in performing customer service activities
• Shuttle guests as needed
• Ensure that all repairs are performed to proper specifications
• Work together as a team and assist other employees as needed
• Other duties as assigned

Requirements

• Current driver’s license
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows-based computer software and automotive store applications
• Experience in Automotive Customer Service and Service Sales
• Associates degree preferred

Physical Requirements

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7 am – 6 pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Benefits

• Closed every weekend to spend time with family & friends
• Matching 401k retirement plans
• Paid vacation & 7 paid holidays
• Healthcare benefits available
• Free weekly lunches provided
• Chaplain support available
• Ongoing training & career advancement
• Employee point store access – redeem your training points for awesome swag & rewards

About Us

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity, and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support, and access to our private Technician Assistance Center.