Automotive Service Advisor - Remote

About the role

As a Service Advisor, you’ll be the trusted expert guiding maintenance and repair decisions for our clients and vendors—ensuring fleets stay on the road, costs stay under control, and downtime is minimized.

Responsibilities

• Reviewing scheduled and unscheduled repair orders for accuracy and cost-effectiveness.
• Recommending proper maintenance intervals, repair procedures, and pricing.
• Supporting Fleet Management offices, clients, and vendors to minimize downtime and control costs.
• Reviewing and applying automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners by phone and email, in an efficient and friendly manner.
• Reviewing proposals to ensure proper repair and maintenance services are performed according to manufacturers' recommendations, interval-based timing, applied knowledge of vehicle history, and appropriate pricing for suggested services.
• Negotiating changes or corrections to order pricing when inconsistent with standards; assessing and applying proper warranty and post-warranty applications while creating and issuing purchase orders; explaining operating procedures to clients, groups, and vendors.
• Analyzing clients’ business needs and repair orders to create and assess solutions; contacting clients to provide recommendations, explain proposed procedures, and gain approval.
• Identifying opportunities and making recommendations to Groups and leadership across internal business lines for full maintenance service proposals, repairs charged to the clients, and opportunities to cycle vehicles in favor of repair.
• Fielding calls from drivers, evaluating specific needs to locate and suggest proper and cost-effective service locations for clients.

Requirements

• Minimum of 4 valid ASE certifications (no expired certifications) in the following list: A1–A9, B5, T1–T8, L1–L4, F1, G1, & C1.
• Must live in Orlando, FL or surrounding counties.
• Six (6) months of customer service experience required.
• Two (2) years of automotive maintenance, repair consultation, or dealership service department experience required.
• Degree in Automotive Technology preferred.
• Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook).
• Must have the ability to meet all work-from-home technical requirements.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Work From Home (WFH) Requirements

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite).
• High-speed internet connection with a minimum validated upload speed of 5 Mb and download speed of 25 Mb is required. Connection latency must be less than 100 ms.