Automotive Service Advisor - Remote

Enterprise Fleet Management is looking for skilled Service Advisors to join our growing team and help deliver on our vision to be the world’s most trusted mobility company. As a Service Advisor, you’ll be the trusted expert guiding maintenance and repair decisions for our clients and vendors—ensuring fleets stay on the road, costs stay under control, and downtime is minimized.

About the role

• Flexibility: Work 100% remotely from your home in Tulsa, OK
• Competitive Pay: Starting pay range of $23.88 - $25.88/hr. base pay + shift differentials + ASE certifications. Pay within the range will be determined based on relevant education, qualifications, experience, skills, performance, time in position, and business needs.
• Consistent Schedule: Stable 40-hour workweek within department hours of Monday-Friday, 6 am - 9 pm CST, and Saturday, 7 am - 4 pm CST
• Impact: Help businesses keep their fleets running smoothly and efficiently

Responsibilities

• Review scheduled and unscheduled repair orders for accuracy and cost-effectiveness
• Recommend proper maintenance intervals, repair procedures, and pricing
• Support Fleet Management offices, clients, and vendors to minimize downtime and control costs
• Review and apply automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners by phone and email
• Review proposals to ensure proper repair and maintenance services are performed according to manufacturers' recommendations, interval-based timing, applied knowledge of vehicle history, and appropriate pricing
• Negotiate changes or corrections to order pricing when inconsistent with standards, assess and apply proper warranty and post-warranty applications while creating and issuing purchase orders
• Explain operating procedures to clients, groups, and vendors
• Analyze clients’ business needs and repair orders to create and assess solutions; contact clients to provide recommendations, explain proposed procedures, and gain approval
• Identify opportunities and make recommendations to Groups and leadership for full maintenance service proposals, repairs charged to clients, and opportunities to cycle vehicles in favor of repair
• Field calls from drivers, evaluate specific needs to locate and suggest proper and cost-effective service locations for clients

Requirements

• Minimum of 4 valid ASE certifications (no expired certifications) in the following list: A1-A9, B5, T1-T8, L1-L4, F1, G1, & C1
• Must live in Tulsa, OK or surrounding counties
• Six (6) months of customer service experience required
• Two (2) years of automotive maintenance, repair consultation, or dealership service department experience required
• Degree in Automotive Technology preferred
• Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook)
• Must have the ability to meet all work-from-home technical requirements
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Skills

• Customer Service
• Detail Oriented
• Analyzing
• Communication
• Flexibility

Benefits

• Paid vacation and choice time days
• Medical, dental, and vision coverage
• 401(k) with employer match
• Profit sharing
• Employee discounts
• Extra earnings for valid ASE certifications and weekend/evening shifts
• Access to training and advancement opportunities

Pay

Starting pay range: $23.88 - $25.88/hr. base pay + shift differentials + ASE certifications.

Schedule

• 40-hour workweek
• Department hours: Monday-Friday, 6 am - 9 pm CST, and Saturday, 7 am - 4 pm CST

Work From Home Requirements

• Reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb; connection latency must be less than 100ms (validate using a speed test tool such as http://www.speedtest.net/)