Automotive Service Advisor - Remote

Responsibilities

• Reviewing scheduled and unscheduled repair orders for accuracy and cost-effectiveness.
• Recommending proper maintenance intervals, repair procedures, and pricing.
• Serving Fleet Management offices, clients, and vendors to minimize downtime and control costs.
• Providing timely advice on repair orders submitted from external partners by phone and email, in an efficient and friendly manner.
• Reviewing and applying automotive maintenance and repair expertise to support clients and vendors.
• Negotiating changes or corrections to order pricing when inconsistent with standards.
• Assessing and applying proper warranty and post-warranty applications while creating and issuing purchase orders.
• Explaining our operating procedures to clients, groups, and vendors.
• Analyzing clients’ business needs and repair orders to create and assess solutions.
• Contacting clients to provide recommendations, explain proposed procedures, and gain approval.
• Identifying opportunities and making recommendations to Groups and leadership across internal business lines for full maintenance service proposals, repairs charged to the clients, and opportunities to cycle vehicles in favor of repair.
• Fielding calls from drivers, evaluating specific needs to locate and suggest proper and cost-effective service locations for clients.

Qualifications

• Minimum of 4 valid ASE certifications (no expired certifications) in the following list: A1-A9, B5, T1-T8, L1-L4, F1, G1, & C1.
• Must live in Tampa, FL or surrounding counties.
• Six (6) months of customer service experience required.
• Two (2) years of automotive maintenance, repair consultation, or dealership service department experience required.
• Preferred degree in Automotive Technology.
• Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook).
• The ability to meet all work from home technical requirements.
• Authorization to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.