Automotive Service Advisor - Remote

We need to output HTML fragment with sections: Overview? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. Include a section only when posting has real, specific content. Remove boilerplate like EEO, etc. Preserve all substantive info. We need to parse the posting. Key sections: - Overview (maybe "About the role"): The first paragraph: "Overview Are you an Automotive expert with 4 valid ASE certifications? Ready to put your automotive expertise to work in a role that offers flexibility, competitive pay, and the chance to make an impact? Enterprise Fleet Management is looking for skilled Service Advisors to join our growing team and help us deliver on our vision to be the world’s most trusted mobility company! As a Service Advisor, you’ll be the trusted expert guiding maintenance and repair decisions for our clients and vendors—ensuring fleets stay on the road, costs stay under control, and downtime is minimized." We can treat that as "About the role". Use

About the role

then

...

. - Why You’ll Love This Role: Contains Flexibility, Competitive Pay, Consistent Schedule, Impact. Could be separate sections: Flexibility, Pay, Schedule, Impact. But we should only create sections if content is specific. The posting includes specifics: Flexibility: Work 100% remotely from your home in Columbia, MO. Competitive Pay: The starting pay range for this position is $26.54 - $28.54/hr. base pay + shift differentials + ASE certifications... etc. Consistent Schedule: Enjoy a stable 40-hour workweek within department hours of Monday-Friday, 6 am - 9 pm CST, and Saturday, 7 am - 4 pm CST. Impact: Help businesses keep their fleets running smoothly and efficiently. Thus we can have sections: Flexibility, Pay, Schedule, Impact. However the instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It suggests we could use those standard headings. But we can also use other headings? It says "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That implies we should use those headings when appropriate, but not limited? Probably we should stick to those. So we need to map content to those headings. We have: - About the role: overview paragraph. - Responsibilities: list of duties. - Requirements: qualifications (minimum ASE certifications, location, experience, degree preferred, etc.) - Qualifications: maybe competency based qualifications? The posting has "Competency Based Qualifications Executing Customer Service Detail Oriented Analyzing Communication Flexibility". That seems like a list of competencies. Could be under Skills? Or Qualifications? The instruction includes Skills as a possible heading. We could put competencies under Skills. - Benefits: "What We Offer Comprehensive Benefits: Paid vacation and choice time days, medical/dental/vision coverage, 401(k) with employer match, profit sharing, employee discounts, and more. Extra Earnings: Additional pay for valid ASE certifications you hold in the below list and weekend/evening shifts." Also list of ASE certs. So Benefits section. - Pay: Already covered in Competitive Pay section; but we could put pay details under Pay heading. However we already have Competitive Pay under Why You’ll Love This Role. Might be better to have a Pay section with details. The instruction says include a section ONLY when posting has real, specific content for it. Pay is present. So we can have Pay section. - Schedule: Consistent Schedule details. Thus we may have sections: About the role, Responsibilities, Requirements, Qualifications (or Skills), Benefits, Pay, Schedule. We need to avoid duplication. Ensure we don't repeat info. Let's extract each piece. About the role: The overview paragraph. Responsibilities: The bullet list under "Responsibilities". The posting says: "Responsibilities Responsibilities: As a Service Advisor, you’ll be the trusted expert for maintenance and repair decisions. Your role will include: - Reviewing scheduled and unscheduled repair orders for accuracy and cost-effectiveness. - Recommending proper maintenance intervals, repair procedures, and pricing. - Supporting Fleet Management offices, clients, and vendors to minimize downtime and control costs. - Reviewing and applying automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners by phone and email, in an efficient and friendly manner - Reviewing proposals to ensure proper repair and maintenance services are performed according to manufacturers' recommendations, interval-based timing, applied knowledge of vehicle history, and appropriate pricing for suggested services - Negotiating changes or corrections to order pricing when inconsistent with standards, assess and apply proper warranty and post-warranty applications while creating and issuing purchase orders; explain our operating procedures to clients, groups and vendors - Analyzing clients’ business needs and repair orders to create and assess solutions; contact clients to provide recommendations, explain proposed procedures, and gain approval - Identifying opportunities and make recommendations to Groups and leadership across internal business lines for full maintenance service proposals, repairs charged to the clients, and opportunities to cycle vehicles in favor of repair - Fielding calls from drivers, evaluating specific needs to locate and suggest proper and cost effect service locations for clients" We need to preserve all substantive info. Use

• for list. Requirements: The "Qualifications Requirements" section: "Minimum of 4 valid ASE certifications (no expired certifications) in the following list: A1-A9, B5, T1-T8, L1-L4, F1, G1, & C1. Must live in Columbia, MO or surrounding counties Six (6) months of customer service experience required Two (2) years of automotive maintenance, repair consultation or dealership service department experience required Degree in Automotive Technology preferred Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook) Must have the ability to meet all work from home technical requirements Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future" We should put that under Requirements heading. Qualifications/Skills: The "Competency Based Qualifications" list: Executing, Customer Service, Detail Oriented, Analyzing, Communication, Flexibility. Also maybe "Work From Home (WFH) Requirements" could be under Skills? But WFH requirements are technical: reliable high-speed internet, etc. Could be under Skills or Requirements? It's more like a requirement. However we already have Requirements covering many items; we could add WFH technical requirements under Requirements as well. But the instruction says avoid duplication. We could incorporate WFH requirements into Requirements as additional bullet. But we also have a separate "Work From Home (WFH) Requirements" section after Competency Based Qualifications. It includes: Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite); High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/) We could treat that as part of Requirements (technical requirement). Or as Skills? Probably Requirements. Thus Requirements will include: ASE certs, location, customer service experience, years experience, degree preferred, MS Office proficiency, ability to meet WFH technical requirements, authorized to work in US, plus the specific WFH technical details. We need to avoid repeating "Must have the ability to meet all work from home technical requirements" and then also listing specifics; we can combine. Now Benefits: "What We Offer Comprehensive Benefits: Paid vacation and choice time days, medical/dental/vision coverage, 401(k) with employer match, profit sharing, employee discounts, and more. Extra Earnings: Additional pay for valid ASE certifications you hold in the below list and weekend/evening shifts. A1-A9, B5, T1-T8, L1-L4, F1, G1, & C1." Thus Benefits section includes bullet list of benefits: Paid vacation and choice time days, medical/dental/vision coverage, 401(k) with employer match, profit sharing, employee discounts, and more. Also extra earnings for ASE certs and weekend/evening shifts. Also list of ASE certs eligible for extra earnings. We should not repeat the ASE list elsewhere? It appears also in Requirements. It's okay to repeat if it's substantive info; but we should preserve all info. Might be okay to have it in both sections. Pay: The Competitive Pay details: "Competitive Pay: The starting pay range for this position is $26.54 - $28.54/hr. base pay + shift differentials + ASE certifications Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs." Thus Pay section includes that paragraph. Schedule: "Consistent Schedule You Can Count On: Enjoy a stable 40-hour workweek within department hours of Monday-Friday, 6 am - 9 pm CST, and Saturday, 7 am - 4 pm CST." Thus Schedule section includes that. Impact: Could be under About the role or separate? The instruction list does not include Impact as a standard heading, but we could include under About the role or maybe as its own section if we want. But we should prefer few substantive sections over many thin ones. Impact is a sentence; we could incorporate into About the role paragraph. Flexibility: Also could be part of About the role or separate. But we have Pay, Schedule, Benefits sections already. Flexibility is a sentence: "Work 100% remotely from your home in Columbia, MO". Could be part of About the role or maybe a separate section but we already have many sections. Might be better to include under About the role. Thus final sections: About the role (includes overview, flexibility, impact), Responsibilities, Requirements, Skills (competency based qualifications), Benefits, Pay, Schedule. We need to ensure we don't create empty sections. Now produce HTML fragment: use

  for each heading, then content. For lists: use

  • . For prose:

    . We must not include or . Let's craft. About the role:

    Are you an Automotive expert with 4 valid ASE certifications? Ready to put your automotive expertise to work in a role that offers flexibility, competitive pay, and the chance to make an impact? Enterprise Fleet Management is looking for skilled Service Advisors to join our growing team and help us deliver on our vision to be the world’s most trusted mobility company! As a Service Advisor, you’ll be the trusted expert guiding maintenance and repair decisions for our clients and vendors—ensuring fleets stay on the road, costs stay under control, and downtime is minimized. Work 100% remotely from your home in Columbia, MO. Help businesses keep their fleets running smoothly and efficiently.

    That covers overview, flexibility, impact. Responsibilities:

    Responsibilities

    • Reviewing scheduled and unscheduled repair orders for accuracy and cost-effectiveness.
    • Recommending proper maintenance intervals, repair procedures, and pricing.
    • Supporting Fleet Management offices, clients, and vendors to minimize downtime and control costs.
    • Reviewing and applying automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners by phone and email, in an efficient and friendly manner
    • Reviewing proposals to ensure proper repair and maintenance services are performed according to manufacturers' recommendations, interval-based timing, applied knowledge of vehicle history, and appropriate pricing for suggested services
    • Negotiating changes or corrections to order pricing when inconsistent with standards, assess and apply proper warranty and post-warranty applications