Automotive Service Advisor - ER Autocare

About the role

Join ER Autocare as a Full-Time Automotive Service Advisor at our Sawmill location. In this role, you will manage on-site customer calls, scheduling appointments, and driving service sales at one of our four Columbus-area locations.

Responsibilities

• Handle incoming service calls, providing professional, knowledgeable assistance
• Schedule service appointments and manage shop capacity
• Make outbound calls to follow up on declined services within 48–72 hours to drive additional sales
• Leverage service systems to access customer information, service history, and updates
• Maintain a strong focus on Google reviews and ratings (all locations currently hold a 4.6+ rating)
• Serve as a key driver of the customer pipeline, ensuring a steady flow of appointments
• Maintain a professional demeanor and strong customer focus throughout every interaction

Requirements

• Automotive Service Advisor experience with proven ability to communicate effectively with customers about vehicle needs and service options
• Strong sales skills with the ability to up-sell services and close follow-up opportunities
• Highly organized, able to manage multiple locations' schedules and priorities
• Comfortable making both inbound and outbound calls in a fast-paced environment
• Detail-oriented with strong follow-through to ensure customer satisfaction and repeat business

Pay

Expected earnings: $75,000 – $100,000 annually (includes hourly pay, overtime, and performance incentives)

Schedule

42–45 hours per week, Monday through Friday, 7:00 AM – 5:30 PM (no weekends)

Benefits

• Medical, Dental, and Vision insurance
• 401(k) retirement plan
• Life Insurance
• Paid Time Off
• Long-Term Disability

About the company

ER Autocare is a leading automotive repair company with four high-volume locations around Columbus, Ohio. We pride ourselves on providing an upscale auto repair experience and are known as "Masters of Our Craft." This role plays a critical part in delivering consistent, high-quality service and ensuring customers receive the attention and expertise they deserve.