AUTOMOTIVE SERVICE ADVISOR CARDINALEWAY VOLKSWAGEN - CORONA

Key Responsibilities

• Serve as the primary point of contact for luxury clientele, ensuring a seamless and personalized service experience
• Perform detailed vehicle walkarounds and accurately document customer concerns
• Prepare and present service recommendations with transparency and professionalism
• Cook up and present service recommendations with transparency and professionalism
• Cook up and present service recommendations with transparency and professionalism
• Coordinate with factory-trained technicians to ensure timely, high-quality repairs
• Proactively communicate service updates via phone, text, or digital platforms
• Manage high-value repair orders while meeting or exceeding sales and CSI (Customer Satisfaction Index) targets
• Handle warranty and goodwill considerations in line with manufacturer standards

Qualifications

• 3+ years of experience as a Service Advisor
• Proven track record of high CSI scores and strong sales performance
• Exceptional communication, interpersonal, and client relationship skills
• Experience with dealership systems such as Reynolds and Reynolds or CDK
• Professional appearance and demeanor aligned with luxury brand standards
• Valid California driver’s license with clean driving record

Benefits

• Comprehensive medical, dental, FSA, and vision coverage
• 401(k)
• Paid time off, sick leave, and holidays
• Employee lease/vehicle purchase programs