Automotive Service Advisor | Busy Drive, Uncapped Pay

About the role

The CSI Takes Care of Itself. Twin Falls Chevrolet, the Magic Valley's #1 Volume Chevrolet Retailer and Home of the $59.95 Oil Change, is hiring a customer service focused Service Advisor. More than anything else, this job is about taking care of people.

Responsibilities

• Greeting customers at the drive, doing real walk-arounds, and writing repair orders your techs can actually work from
• Reviewing multi-point inspections with your techs and turning "needs attention" into a clear conversation: what's urgent, what can wait, what it costs, and what happens if they skip it
• Selling the maintenance that genuinely keeps a vehicle healthy, the reason folks keep coming back for that $59.95 oil change, never padding to hit a number
• Coinciding with parts and the techs to keep ROs moving and guests in the loop
• Following up during the day, calling back after the work is done, and building real relationships instead of relying on auto-texts
• Hitting your hours-per-RO, CSI, and gross targets without compromising how you treat people

Requirements

• You should know how a service drive actually works, what healthy hours-per-RO looks like, and the difference between a guest who needs information and one who needs reassurance
• You should be able to look at a multi-point and a tech's story and tell us, before the customer even asks, what the customer is going to ask
• You should communicate clearly and honestly, especially when the news isn't great
• You should stay organized under real volume. The drive doesn't pause for paperwork
• You should hold the line on integrity. We don't upsell what doesn't need fixing, and our techs trust us not to put them in a bad spot

Qualifications

• A valid driver's license with a clean record

Skills

• Customer service focus
• Organizational skills
• Communication skills
• Integrity

Benefits

• 401(k) retirement plan with employer match
• Health and dental insurance
• Paid initial and ongoing manufacturer training
• Monetary assistance toward any vehicle you lease through our dealerships
• Great discounts when purchasing or leasing a new car through our local stores

Pay

The Pay Base plus commission on labor, parts, and customer-pay service. Your earning potential is uncapped, and because we keep the drive busy, there's real room to grow it.

Schedule

We'll walk you through the full pay plan, with real numbers, in the interview.