Automotive Service Advisor

About the Role

Driver's Edge, part of Sun Auto Tire & Service, is seeking a Sales and Service Advisor to serve as the primary point of contact for customers. This role involves helping customers understand their vehicle needs, recommending solutions, and ensuring a smooth service experience. The position is ideal for individuals who enjoy customer interaction, sales, problem-solving, and teamwork.

Principal Duties and Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques
• Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs
• Recommend services according to appropriate level of knowledge
• Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision
• Properly document all recommendations in customer file
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer
• Provide customer with updates throughout the day on the status of their services
• Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications

• High School Diploma or equivalent
• Must be at least 18 years of age
• Prior experience as a Service Advisor is highly preferred, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver's license
• Ability to work a minimum of five days, including Saturday

Pay

$17.00/Hr. - $20.00/Hr. with uncapped commission.

Benefits

• Closed Sundays
• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement