Automotive Service Advisor

About the Role

Nielsen Ford of Morristown is seeking a Service Advisor to join our team in Morristown, New Jersey. Working as a Service Advisor, you are the connection between our customers and our service technicians. If you enjoy helping people, can keep multiple jobs moving at once, and take pride in clear, honest communication, we'd like to hear from you.

Job Type: Full-Time. Work Location: On-site — Morristown, NJ.

Schedule

Monday to Friday 7:30am to 5:00pm, alternating Saturdays.

Compensation

Base Pay Range: $70,000 – $100,000+ per year, paid weekly. Actual compensation will depend on relevant experience and qualifications. Any incentive compensation is governed by the dealership's written pay plan.

Responsibilities

• Welcome service customers promptly and professionally, whether they arrive in person, call, or contact the dealership online.
• Schedule and confirm service appointments.
• Listen to customers' concerns, gather accurate vehicle and contact information, and document the requested work on the repair order.
• Explain recommended maintenance and repair services in clear, customer-friendly language.
• Prepare and communicate estimates for parts, labor, and expected completion times.
• Obtain and document customer authorization before work begins or additional work is performed.
• Coordinate with technicians, the Shop Foreman, the Parts Department, and the Service Manager to keep repair orders moving.
• Monitor repair progress and update customers when findings, costs, or completion times change.
• Explain applicable manufacturer warranty coverage and refer questions requiring further review to the appropriate team member.
• Identify appointments or repair orders needing special attention, such as waiting customers, return visits, or time-sensitive repairs.
• Review completed repair orders for accuracy and close them promptly.
• Explain the work performed and charges at vehicle pickup, and answer customer questions.
• Follow up with customers and help resolve concerns in coordination with service management.
• Maintain accurate customer and vehicle records in dealership systems.
• Protect customer information and follow dealership procedures for documentation, payments, and communications.
• Participate in required Ford, dealership, and professional-development training.
• Perform other related duties as assigned.

Requirements

• At least two years of automotive dealership experience is preferred; prior Service Advisor experience is a strong plus.
• General understanding of vehicle maintenance and repair, with a willingness to continue learning.
• Strong customer service, listening, and problem solving skills.
• Ability to explain technical information without overwhelming customers.
• Clear verbal and written communication.
• Strong organization and attention to detail when handling estimates, authorizations, and repair orders.
• Ability to manage multiple customers and deadlines in a busy service department.
• Comfort learning and using dealership management and scheduling systems.
• Dependable attendance and a team oriented approach.
• Valid driver's license and a driving record acceptable under Company insurance requirements if the position involves moving customer vehicles.
• High school diploma or equivalent.

Benefits

Eligible full-time employees may have access to:

• Medical, dental, vision and life insurance
• 401(k) retirement plan
• Paid vacation and sick leave
• Employee discounts on eligible vehicle purchases and services
• Strayer University education benefits, with online and in-person learning options
• Ford and dealership training and opportunities for career growth

Benefits are subject to applicable eligibility requirements, plan documents, program terms, and Company policies.