Automotive Service Advisor
OTHRFull-time
About the role
Grubbs Automotive is a family-first, relationship-driven dealership dedicated to our employees, customers, and community. We offer a supportive team environment with ongoing training, skills development, and career growth opportunities — so you can build a rewarding career in automotive service and sales while making a real impact every day.
Why Join Grubbs:
- Competitive pay based on experience & certifications
- Weekly Pay
- Paid Time Off (PTO)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life/AD&D Insurance
- Short-term Disability Insurance
- Long-term Disability Insurance
- 401(k) with Company Match
- Pet Insurance
Key Responsibilities
- Customer Interaction:
- Greet customers and conduct initial inspections of vehicles to understand issues.
- Listen carefully to customer concerns and document them accurately.
- Provide explanations and recommendations regarding repairs and maintenance.
- Service Coordination:
- Schedule service appointments and ensure efficient use of workshop resources.
- Coordinate with service technicians to prioritize repairs based on customer needs and workshop capacity.
- Follow up with customers during and after service to ensure satisfaction.
- Estimation and Quoting:
- Prepare accurate cost estimates for labor and parts based on technician assessments and service manuals.
- Explain estimates to customers, addressing any questions or concerns they may have.
- Documentation and Administrative Tasks:
- Create and maintain detailed service records and documentation.
- Process invoices and payments accurately.
- Manage warranty claims and paperwork as required.
- Technical Knowledge and Support:
- Stay updated on automotive technology and service trends.
- Provide basic technical advice to customers when appropriate.
- Customer Education:
- Educate customers on maintenance and care requirements to prolong vehicle lifespan.
- Recommend preventive maintenance based on vehicle history and manufacturer guidelines.
Required Skills and Qualifications
- Proven experience as an Automotive Service Advisor or similar role in the automotive industry.
- Strong customer service and communication skills.
- Excellent organizational and multitasking abilities.
- Proficiency in automotive systems and diagnostics.
- Knowledge of vehicle maintenance and repair processes.
- Ability to work well under pressure and resolve conflicts effectively.
Preferred Qualifications
- Familiarity with automotive service software and tools.
- Sales experience or ability to upsell services and products.
Working Conditions
- Typically works in a dealership or automotive repair shop environment.
- May require occasional lifting of heavy objects and prolonged standing.