Automotive Sales Receptionist Nissan

Responsibilities

• Greet customers and answer incoming calls with professionalism and warmth.
• Conduct outbound follow-up calls to ensure a positive customer experience.
• Review, confirm, and reschedule daily appointments; complete daily call activities.
• Monitor and organize customer concerns, escalating to management when appropriate.
• Address customer issues promptly using the dealership’s CRM, as well as phone, text, and email communication channels.
• Build and maintain trust with both customers and team members.
• Accurately document and track customer concerns through to resolution.
• Proactively engage customers by identifying their needs before being prompted.
• Collaborate with fellow dealership staff to resolve customer questions and concerns.
• Develop a strong understanding of the manufacturer’s standards for customer satisfaction.
• Ensure valid payment is collected, properly authorized for the correct amount, and accurately recorded in daily reports.

Qualifications & Requirements

• Bilingual proficiency in Spanish and English required; must be able to communicate clearly and professionally with a diverse clientele.
• Excellent communication, interpersonal, and organizational abilities.
• Professional appearance and demeanor in business attire, representing Empire with confidence.
• Strong listening skills and empathetic approach to customer interactions.
• Solid work ethic with the ability to thrive in a fast-paced, results-oriented environment.
• Proven track record of delivering exceptional customer service through expertise, trust-building, and a focus on satisfaction.
• Minimum of one year of experience in customer-facing or phone-based service roles as a Receptionist.
• Friendly, enthusiastic, and reliable with a positive, team-oriented attitude.
• Receptive to constructive feedback and committed to ongoing personal development.
• Availability for a Monday–Friday schedule, with flexibility to support holidays and weekends if needed.
• Proficient multitasker with strong computer skills, including Microsoft Office.
• Maintains a clean, organized, and detail-oriented workspace.

Benefits

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within