Automotive Sales Client Advisor
Ourisman Honda of Frederick · Frederick, MD · 2 mo ago
Information TechnologyFull-time
Role Summary
The Ourisman Automotive Group is seeking a Client Advisor to join their team. This dynamic role works with all sales clients throughout the ONE Person process. Key responsibilities include assisting customers with vehicle purchases, providing product information, presenting financial products, and ensuring a positive buying experience.About the role
- Greet and assist clients in a friendly and professional manner, addressing their needs and providing information about vehicles and services.
- Maintain a thorough understanding of the dealership's vehicle inventory, including features, specifications, and pricing, to effectively answer client questions and make recommendations.
- Guide clients through the sales process, from vehicle selection and test drives to financing and closing the sale.
- Collaborate with team leaders to present financial products and guide clients through contract signings. Ensure accurate and efficient preparation and processing of sales contracts, financing applications, and all necessary documentation.
- Follow up with potential clients and leads to nurture relationships and encourage sales.
- Meet or exceed individual sales targets and contribute to the overall sales performance of the dealership.
- Aid in maintaining the appearance and organization of the showroom and lot, ensuring vehicles are clean and properly displayed.
- Address and resolve customer concerns or issues in a timely and professional manner to ensure high levels of satisfaction.
What we look for
- Previous sales experience is preferred, but not required. Experience in the automotive industry is a plus.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and understand their needs.
- A commitment to providing exceptional customer service and creating a positive buying experience.
- Demonstrated success in meeting appointment and sales volume targets.
- Proven track record of achieving high customer service experience (CSE) scores.
- Ability to maximize penetration rates while ensuring each deal is profitable, customer-focused, and contributes to dealership performance and revenue growth.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency with Microsoft Office Suite and experience with dealership management software is a plus.
- Valid driver's license with a clean driving record.
Benefits
- Health, dental, and vision insurance
- Life insurance options
- Short-term and long-term disability insurance
- 401(k) plan with company match
- Paid time off and holiday leave
- Opportunities for professional development and growth