Automotive Sales Business Development Center (BDC) Representative - Raceway Nissan & Jeep

Responsibilities

• Respond quickly and professionally to internet leads, phone inquiries, online chats, and customer messages
• Make consistent outbound calls, texts, and emails to new and existing customers
• Set, confirm, and follow up on sales appointments
• Re-engage unsold customers, missed appointments, previous leads, and inactive prospects
• Maintain accurate notes, tasks, appointments, and customer information in the CRM
• Work closely with sales managers and salespeople to improve appointment show and sold rates
• Communicate current inventory, promotions, incentives, and dealership offers accurately

Qualifications

• Previous automotive BDC, call center, customer service, or sales experience preferred
• Automotive BDC experience is a strong plus
• Strong phone, written, and verbal communication skills
• Comfortable making a high volume of outbound calls
• Ability to manage multiple customers and follow-up tasks
• Reliable, punctual, organized, and goal-oriented
• Comfortable being coached and held accountable to performance standards
• Experience with VinSolutions, Podium, Matador, or similar dealership technology is a plus
• Bilingual candidates are encouraged to apply
• High school diploma or equivalent required