Automotive Retail Store Associate

About the role

We are looking for someone who loves hot rods, muscle cars, or racing and enjoys helping customers build their automotive dreams. This role delivers exceptional customer service through product guidance, order processing, inventory handling, and light product repair in a team-oriented, values-driven environment.

Responsibilities

• Provide knowledgeable, customer-focused support by answering product and service questions in person and by phone; recommend appropriate products and proactively upsell complementary items based on customer needs and vehicle applications.
• Accurately enter customer orders into the SOP system; process payments, returns, refunds, and exchanges while ensuring correct pricing, charges, and change.
• Retrieve products from the warehouse to fulfill customer orders; prepare accurate invoices and deliver products to the appropriate internal or external location.
• Create, process, and track loan tickets as needed; retrieve loaned products and deliver them to the Customer Experience (CX) team.
• Reverse loan tickets upon return and restock merchandise in designated locations
• Identify, research, and resolve customer concerns; follow up on open inquiries to ensure timely and satisfactory resolution.
• Recognize and document customer or operational trends; communicate insights to Purchasing and CX leadership and recommend process improvements as appropriate.
• Safely operate material-handling equipment—including pallet jacks, tuggers, bicycles, and forklifts (if certified)—to retrieve and move products.
• Absorb and prepare for special projects and operational tasks during downtime to maintain efficiency and organization.
• Maintain regular, reliable attendance and adhere to all safety and operational standards.
• Adhere to all company policies, procedures, and safety protocols.
• Take ownership of assigned responsibilities and follow through on commitments.
• Embrace and live out Speedway Motors core values.
• Adapt to changing priorities and demonstrate flexibility in a dynamic work setting.
• Seek opportunities for continuous improvement and professional growth.
• Perform additional duties as assigned to support business needs.

Requirements

• A High School Diploma or GED.
• One year experience in customer service or similar environment.
• Strong attention to detail and able to follow established procedures.
• Basic computer skills and ability to learn order entry and point-of-sale (POS) systems.
• Able to work independently as well as effectively in a team environment.
• Able to resolve problems in a timely manner, gather and analyze information skillfully and develop alternative solutions and provide excellent customer service skills.
• Exposure to automotive products, vehicles, tools, or related industries (professional or personal interest) preferred.
• Comfortable learning technical product information and asking questions to build knowledge.

Qualifications

• Must be able to communicate effectively both verbally and written in the English language.
• Must be able to lift up to 50 pounds at times and rarely push/pull up to 100 lbs.
• Must be able to constantly pinch, grasp and do fine manipulations with fingers to use computer, write, move and repair product(s).
• Must be able to work in a retail environment with moderate exposure to noise or hazard work.

Skills

• Customer Service
• Product Knowledge
• Order Processing
• Inventory Management
• Technical Product Information
• Teamwork
• Problem Solving

Benefits

• Comprehensive Health, Dental and Vision Insurance
• Retirement Plan with Company Match
• Paid Time Off
• Paid Holidays
• Continuing Education Reimbursement
• Wellness Program and Healthy Living Reimbursement
• Discount on Speedway Motors Product, Rent Discount for all Speedway Properties, and Referral Bonuses
• Paid Parental Leave
• An extremely supportive team
• Opportunity to utilize your strengths and be creative

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position with flexible hours to accommodate the needs of the store and the customer.