Retail Store Associate

About the role

We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our Highland Village studio location. You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends. This position involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowan’s high standards of cleanliness and safety. Your responsibility is to infuse the Rowan experience, bring brand awareness, product knowledge and the art of ear stacking to life, through engaging customer interactions. This is an hourly, non-exempt position, reporting into a Studio Manager.

Responsibilities

• Customer Service: Warmly greet and welcome customers, helping create a celebratory environment; check customers in or help them book an appointment using POS, technology and software systems; help customers choose and style their piercing and hypoallergenic non‑piercing jewelry; professionally answer customer questions about piercing procedures, aftercare, and product details on the selling floor or via phone inquiries.
• Sales & Product Knowledge: Promote and upsell Rowan’s products, including non‑piercing jewelry, aftercare kits, and other related items; maintain up‑to‑date knowledge of Rowan’s product offerings, including materials, styles, and care instructions; meet or exceed individual sales targets and performance metrics by effectively communicating the value of Rowan’s services and products to customers and converting piercing customers into non‑piercing jewelry customers.
• Studio Maintenance + Operations: Help keep the studio clean, organized, and stocked with all necessary supplies, including jewelry, piercing and cleaning products; follow all health and safety regulations, particularly in areas related to piercing procedures and hygiene; assist managers to receive, restock, price, display, clean, and maintain inventory through day‑to‑day upkeep of visual displays.
• Team Collaboration: Work closely with Studio Managers, Assistant Managers, and Studio Nurse Piercers to provide seamless service to customers; participate in team meetings and training sessions to continuously improve skills and product knowledge; support the team in achieving studio‑wide goals and maintaining a positive work environment.
• Administrative Duties: Process transactions accurately, including sales, returns, and exchanges; assist with inventory management by conducting regular stock checks and replenishing displays as needed; maintain accurate customer records, including consent and waiver forms and aftercare instructions.

Requirements

• Retail or service industry experience is a plus.
• Independent thinker with a can‑do attitude.
• Passion for jewelry and helping customers choose earrings.
• Commitment to delivering exceptional customer service.
• Thrives in a busy environment and knows how to stay productive during slower periods.
• Enjoys spending time with people; friendly, outgoing, easy to get along with.
• Team‑oriented, flexible, willing to lend a helping hand.
• Strong communication skills.
• Strong basic math skills.
• Ability to perform physical tasks such as climbing ladders, bending, lifting, pushing, and reaching above and below the waist; able to lift up to 25 pounds.