Automotive Rental Car Coordinator - Fenton, Michigan, United States

About the role

The Rental Car Coordinator will assist customers with product rentals including identifying useful products available for rent and reserving, renting, or returning those items.

Essential Duties & Responsibilities

• Manage our daily rental fleet and reservations
• Consults with customers to understand their needs; recommends appropriate products
• Answers inquiries regarding product options, availability, cost, and lengths of rentals
• Handle contracts, billing, and insurance documentation
• Reserves items and maintains records of reservations
• Completes or acquires forms and supplemental documentation such as licenses or proof of insurance
• Explains rental policies to customers and obtains signatures indicating their understanding
• Explains proper use and care of products to customers
• Records customer orders; collects deposits, rental fees, and other payments at rental or return
• Retrieves merchandise for customers, assists with loading equipment, and restocks returned products
• Inspects products on return to ensure items are clean, in good repair, and, when applicable, refilled or otherwise maintained according to rental agreement
• Identifies and tags products that need to be repaired, cleaned, or modified before being restocked
• Work closely with our service and sales departments to keep everything running smoothly
• Performs other duties as assigned

Skills & Qualifications

• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Computer proficiency and attention to detail
• Someone who takes ownership and thrives under pressure
• Proficient with Microsoft Office Suite or related software

Education And Experience

• High school diploma or equivalent required
• Experience in sales or customer service preferred

Physical Requirements

• Prolonged periods of standing and walking around rental facility
• Must be able to lift and carry up to 40 pounds at a time
• Must be able to wash and vacuum vehicles
• Must be prepared to work outside in different weather conditions

Benefits

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

This response is AI-generated, for reference only.