Automotive Parts Specialist (Counter, Shipping & Inventory)

About the role

Titus-Will Toyota is seeking a dependable, team-oriented Automotive Parts Specialist to join their Parts Department. The position offers a mix of responsibilities including assisting customers and technicians, managing shipping and receiving, maintaining inventory, and providing support to keep the department running efficiently.

Responsibilities

• Assist technicians, service advisors, wholesale accounts, and retail customers with parts needs
• Oversee parts sales from inquiry to completion
• Answer phone calls and provide pricing, availability, and product information
• Pull, fill, and process parts orders accurately and efficiently
• Receive, inspect, stock, and organize incoming parts shipments
• Prepare and process outgoing shipments and returns
• Maintain accurate inventory through routine stock, bin, and inventory checks
• Review repair and body shop estimates to verify parts and pricing
• Process customer payments and obtain credit authorizations when necessary
• Float between various Parts Department responsibilities as business needs change
• Deliver outstanding customer service while contributing to a collaborative team environment

Requirements

• At least 1 year of automotive parts experience preferred
• Experience with automotive retail parts sales (AutoZone, NAPA, O'Reilly, Advance Auto Parts, dealership parts departments, or similar environments strongly encouraged)
• Shipping, receiving, warehouse, or inventory experience is a plus
• Strong customer service and communication skills
• Able to prioritize multiple tasks in a fast-paced environment
• Strong attention to detail and organizational skills
• Basic computer skills and the ability to learn dealership software
• Able to lift and move automotive parts throughout the day
• High school diploma or equivalent preferred
• Valid driver's license and clean driving record

Benefits

• $20.00-$24.00 per hour, depending on experience
• Medical, Dental, and Vision insurance
• 401(k) retirement savings plan eligible after 90 days
• Paid Holidays
• Paid Time Off (PTO) earned at 1 hour for every 40 hours worked
• Company-provided uniforms
• Career growth opportunities within the Titus-Will organization