Automotive Parts Counterperson

Key Responsibilities

• Manage the parts sales process from start to finish.
• Provide updates on parts availability and status to customers.
• Maintain professional and friendly communication with customers and staff.
• Utilize the parts catalog to accurately identify and locate necessary parts.
• Handle customer inquiries, including providing price quotes and other relevant information.
• Deliver high-level service to both internal and external customers.
• Process stock orders, including pulling and filling orders.
• Conduct weekly inventory bin checks to ensure stock accuracy.
• Inform the Parts Manager of out-of-stock parts or urgent inventory needs.
• Source out-of-stock parts from external vendors and process emergency orders when required.
• Ensure all internal parts requests are properly billed on service repair orders.
• Process retail customer payments and obtain necessary credit authorizations.
• Cook up orders for shipment, delivery, or in-store pickup.

Qualifications

• A High School Diploma or equivalent required.
• Previous auto parts sales experience (preferred).
• Forklift operation experience is a plus.
• Must be able to lift up to 50 lbs.
• Able to work in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to interpret technical documents such as safety rules, maintenance manuals, and procedural guides.
• Proficiency in basic mathematical calculations, including discounts, interest, and percentages.