Automotive Parts Counter Trainee Associate

About the role

Build your automotive career with paid, hands-on training and a clear path for advancement! Berlin City Auto Group is actively hiring an Automotive Parts Counter Trainee to join our growing team in Portland, Maine. This is an excellent opportunity for a dependable, customer-focused professional who wants to learn the automotive parts business and build a long-term career with an established dealership group. No previous automotive parts experience is required—we’ll provide the training and support you need to succeed. Berlin City Auto Group is a family of dealerships located throughout Maine and Vermont. We believe our strength comes from the different experiences, perspectives, and talents of our associates. Our highly engaged team is united by our core values of Humility, Integrity, and Passion. We are committed to creating opportunities for professional growth while delivering extraordinary experiences for our customers and associates. Our philosophy is Easy—a way of doing business that makes every customer interaction simple, transparent, and enjoyable.

Responsibilities

• Assist customers at the parts counter and over the phone in identifying the correct automotive parts and accessories
• Learn how to use electronic parts catalogs and dealership computer systems
• Provide pricing, availability, and order-status information
• Recommend related parts, accessories, and current specials when appropriate
• Pull purchased parts accurately from inventory
• Locate and order parts that are not currently in stock
• Prepare orders for shipment, delivery, or customer pickup
• Assist Service Technicians in identifying and obtaining the parts needed to complete vehicle repairs
• Maintain accurate order information and communicate updates promptly
• Help keep the parts department clean, organized, and efficient
• Build positive working relationships with customers, technicians, and other dealership team members

Skills

• A strong interest in building a career in the automotive industry
• A customer-first attitude and professional communication skills
• Dependability, punctuality, and a strong work ethic
• The ability to learn quickly and follow established processes
• Strong organization, attention to detail, and follow-through
• A sense of urgency and the ability to manage multiple priorities
• Comfort using computers, tablets, and other technology
• The ability to work effectively both independently and as part of a team
• A positive attitude, especially when working in a busy environment
• Automotive, retail, warehouse, or customer service experience is helpful but not required

Requirements

• Must be at least 18 years of age
• Ability to lift and carry at least 25 pounds
• Valid driver’s license and an acceptable motor vehicle record
• Ability to successfully complete all pre-employment requirements
• Authorization to work in the United States

Benefits

• Paid, hands-on training alongside experienced Parts Counter Associates
• Clear career path with opportunities for increased responsibility and earning potential
• Flex