Automotive Parts Counter Specialist

Responsibilities

• Create and maintain excellent relationships with customers and service personnel.
• Aid customers with basic product and dealership information over the phone and in-person.
• Handle all parts telephone inquiries regarding parts purchase.
• Parts distribution to service technicians.
• Accept warranty parts and cores for return.
• Return all warranty parts to factory via proper marking/tagging procedure as dictated by factory.
• Actively identify related parts needed on repair jobs.
• Advise customer or Service Consultant of all parts stocking status.
• Write purchase orders for parts and sublet work required from outside suppliers and get management approval.
• Provide necessary information to the Parts Manager for special orders, emergency purchase, and lost sales.
• Maintain parts in correct locations and bins.
• Keep up to date on all training and certification.
• Responsible for pulling and stocking parts inventory.
• Be responsible for receiving money and cashing out customers.
• Establish good communications between associates in parts and other departments.
• Report any issues to department manager.

Requirements

• Superior communication and customer service skills.
• Prior experience in a parts department is highly beneficial.
• Ability to multitask and work in a fast-paced environment.
• General business knowledge, experience, and/or training is preferred.
• Strong record of customer service success is preferred.
• A professional attitude and attire are essential.