Automotive Parts Counter Specialist

About the role

City Chrysler Dodge Jeep RAM is seeking a qualified Parts Specialist to join our busy parts team in Brookfield, WI. This is a full-time daytime position with a Saturday rotation based on staffing.

Responsibilities

• Create and maintain excellent relationships with customers and service personnel
• Assist customers with basic product and dealership information over the phone and in-person
• Handle all parts telephone inquiries regarding parts purchase
• Parts distribution to service technicians
• Accept warranty parts and cores for return
• Return all warranty parts to factory via proper marking/tagging procedure as dictated by factory
• Actively identify related parts needed on repair jobs
• Advise customer or Service Consultant of all parts stocking status
• Write purchase orders for parts and sublet work required from outside suppliers and get management approval
• Provide necessary information to the Parts Manager for special orders, emergency purchase, and lost sales
• Maintain parts in correct locations and bins
• Keep up to date on all training and certification
• Responsible for pulling and stocking parts inventory
• Be responsible for receiving money and cashing out customers
• Establish good communications between associates in parts and other departments
• Report any issues to department manager

Requirements

• Superior communication and customer service skills
• Prior experience in a parts department is highly beneficial
• Ability to multitask and work in a fast-paced environment
• General business knowledge, experience, and/or training is preferred
• Strong record of customer service success is preferred
• A professional attitude and attire are essential

Schedule

Full-time daytime position with a Saturday rotation based on staffing.

Skills

CDK, DealerFX, and Xtime experience is very helpful; strong computer skills are needed.