Automotive Parts Counter Associate

About the Role

The Automotive Parts Counter Associate serves as a liaison for both internal and external customers, promoting the sale of parts, labor, and accessories at Kissimmee Chrysler Dodge Jeep RAM. This is an exciting opportunity in a fast-paced, growing industry with a leading automotive group that operates over 50 dealerships across seven states.

Responsibilities

• Greet customers, determine their needs, and provide excellent customer service and satisfaction.
• Establish a method of payment and handle all parts telephone inquiries regarding parts purchase.
• Distribute parts to service technicians and accept warranty parts and cores for return.
• Return all warranty parts to the factory via proper marking/tagging procedures as dictated by factory guidelines.
• Process all pertinent documents and associated parts accurately.
• Actively identify related parts needed on repair jobs and advise customers or Service Consultants of parts stocking status.
• Ensure Parts Department security for all parts and paperwork.
• Write purchase orders for parts and sublet work required from outside suppliers, obtaining management approval as needed.
• Use the computer system consistently and accurately to post sales and track lost sales.
• Provide necessary information to the Parts Manager for special orders, emergency purchases, and lost sales.
• Maintain parts in correct locations and bins, keeping the work and department area clean.
• Assist with taking out garbage and boxes, and keep up to date on all training and certification.
• Be responsible for pulling and stocking parts inventory and running bin "spot checks" as directed.
• Handle receiving money and cashing out customers.
• Establish good communications between associates in parts and other departments.
• Report any issues to the department manager.

Requirements

• A minimum of 1 year of experience in automotive parts.
• Ability to lift 100 pounds.
• Automotive knowledge and excellent customer service skills.
• A valid driver’s license and willingness to undergo a background check in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Benefits

• Competitive pay range with incentive-based pay, allowing your skills and efforts to drive your income.
• Medical, dental, and vision insurance.
• 401k retirement plan.
• Paid vacation and sick time.
• No-cost, no-debt college degree from Strayer University.
• Paid training.
• Discounts on products, services, and vehicles.
• Fantastic growth opportunities within a family-owned and operated business with over 90 years in the industry.